i cancelled my membership

[davidg5126744]

hi, i paid for AI two days ago but i really do not know how to use it , so i cancelled and received an email confirmed my cancellation, but i´would like to know if i have any refund?

i am from mexico.

[Monika Gause]

It's a pity that you gave up after just 2 days. Usually people need at least 2 weeks to learn just some basic stuff when learning on their own. Let alone doing more complex things.

I have alerted staff to take a look, because in the forums we don't have access to any customer data.

[davidg5126744]

i have been trying to get a phone number to communicate. or chat but is not available.

i just want to know if i will have any refund.

[Monika Gause]

Staff needs to check this. I have alerted them to this thread.

Please wait for them to answer. I don't know if that will happen before the weekend.

[davidg5126744]

ok, thank you for your support

[Monika Gause]

You're welcome!

[jane-e]

First: I don't work for Adobe and this is a user forum.

Here is the link to the subscription terms where it says, “If you cancel within 14 days of your initial order, you’ll be fully refunded.”

Adobe Subscription and Cancellation Terms | Adobe

And you cancelled within two days?

[Rajashree Bhattacharya · Accepted solution]

Hi David,

A refund has been automatically initiated since you cancelled it within 14-day return policy.

Thanks

Rajashree

[chanaart]

Did you try a trial first? and look into the video tutorials?