I have a problem that can't be fixed, can I try to send you a copy of what I'm trying to do.

[kercheval]

I guess I don't know how to do that...something has frozen my Illustrator page and I don't know what to do..

I'll be back as soon as I figure this out...

 

[marliton · Accepted solution]

Hi. Please check if this information is helpful for you: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

[Anubhav Majumder]

Hello @kercheval,

Sorry to hear about this experience. I hope the suggestions shared by Marliton helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (Windows) or the root user account (macOS) and check if it helps.

Looking forward to your response.

Thanks,

Anubhav