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Participant
November 27, 2022
질문

I'm getting this 'cant open illustration file - the filed Is locked or in use - ID-54 - pls help

  • November 27, 2022
  • 2 답변들
  • 707 조회

the file is saved on citrix sharing files server on my mac

이 주제는 답변이 닫혔습니다.

2 답변

Anubhav M
Community Manager
Community Manager
November 28, 2022

Hello @Mike273209292qek,

 

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files? If not, it may be possible that the file is corrupted. Kindly share one of the files you are having problems with by following the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
November 27, 2022

Can you first copy it to the desktop and then open it?

Participant
November 27, 2022

no it says this

Monika Gause
Community Expert
Community Expert
November 27, 2022

Please tell us about your setup and exactly the steps of what you are doing.

Do you have full access to your server?