ID: -54

[GracyS]

After uploading a file in the adobe cloud, I needed to download it again to make a few changes. After downloading it, I can't seem to be able to open it anymore. I've tried changing the file's name and copying & pasting in different folders, but it hasn't worked. Does anyone know how to solve this? 

TIA!

[Anubhav Majumder · Accepted solution]

Hello GracyS,

Sorry to hear about this experience. Working on files saved on an external/network drive or a cloud-synced folder is not recommended and can cause problems such as the file getting corrupted. The ideal way to access your work across multiple devices is to save it as a Cloud Document.

It might be possible that the file can no longer be repaired. Would you mind sharing a download link to the file here or via DM so we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to your response.

Thanks,

Anubhav

[Ton Frederiks]

What do you mean by "uploading a file in the adobe cloud"?

Did you save it as an Illustrator  Cloud document (.aic)?

Or did you save it locally in the Creative Cloud Files Folder?

Or somewhere else?