ID: -54

New Here ,
Sep 07, 2022 Sep 07, 2022

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After uploading a file in the adobe cloud, I needed to download it again to make a few changes. After downloading it, I can't seem to be able to open it anymore. I've tried changing the file's name and copying & pasting in different folders, but it hasn't worked. Does anyone know how to solve this? 

 

TIA!

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Adobe Employee , Sep 07, 2022 Sep 07, 2022

Hello GracyS,

 

Sorry to hear about this experience. Working on files saved on an external/network drive or a cloud-synced folder is not recommended and can cause problems such as the file getting corrupted. The ideal way to access your work across multiple devices is to save it as a Cloud Document.

 

It might be possible that the file can no longer be repaired. Would you mind sharing a download link to the file here or via DM so we can check it on our end? Although we cannot guarantee a success

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hello GracyS,

 

Sorry to hear about this experience. Working on files saved on an external/network drive or a cloud-synced folder is not recommended and can cause problems such as the file getting corrupted. The ideal way to access your work across multiple devices is to save it as a Cloud Document.

 

It might be possible that the file can no longer be repaired. Would you mind sharing a download link to the file here or via DM so we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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What do you mean by "uploading a file in the adobe cloud"?

Did you save it as an Illustrator  Cloud document (.aic)?

Or did you save it locally in the Creative Cloud Files Folder?

Or somewhere else?

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