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Illustartor 2023 crashing

Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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Hi, my Adobe Illustrator keeps crashing. I've updated to the latest version and my hardware is new and I can't find a solution to fix it.
Can someone help me further?

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correct answers 1 Correct answer

Community Beginner , Feb 07, 2023 Feb 07, 2023

Hi Monika,

maybe the problex is fixed.  It was about the Wacom driver, I installed the older version of the Wacom drivers (6.3.46-2) and it seems to work correctly!

 

 

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Hello @Daniela5EE9,

 

Sorry to hear about the crash. Would you mind confirming if you are using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom drivers (6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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Hi,
I followed both the links but illustrator keeps crashing.

Looking forward to your response.

Daniela

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Can you please tell us your hardware configuration and your system?

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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Yes,
here the system info

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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<<<<this did not come through. Can you just write it into a forum post?

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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Hi Monika,

maybe the problex is fixed.  It was about the Wacom driver, I installed the older version of the Wacom drivers (6.3.46-2) and it seems to work correctly!

 

 

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