Illustrator 2017 won't open file

[iamazure77]

I am having this problem too, but I am on a macbook pro running Sierra 10.12.6.  I keep having this problem, but I can't open a single file.  I just get the mac spinning ball of death and have to force quit.  I've deleted prefs, restarted and insane amount of times, run first aid, played with the gpu preference.  Can you please help?  I'm dying over here.  I don't know how or why it starts but I need to get this resolved.  Can you send me the fix for this please?

[Srishti Bali]

Hi iamazure,

Opening the second file is a different issue with windows platform. As per your query, when you open Illustrator it shows nothing other than the spinning ball.

In that case please follow these steps:

Reset preferences manually:

• Go to locations
• ~/Library/Caches
• ~/Library/Application Support/ Adobe
• ~/Library/Preferences
• And Delete or rename folders: Adobe Illustrator, Adobe Illustrator 21 settings, and com.adobe.illustrator.
• Launch application from creative cloud

If it still does not work, try to Boot system to safe boot with the same account and check how it works, if it works fine close all third party running services. For details click here Use safe mode to isolate issues with your Mac - Apple Support

Login to root account  For details check here How to enable the root user on your Mac - Apple Support

Check how application works there, If it works fine

• Go to Location ~/Library/Preferences
• right click preferences folder and click get info
• Click the lock icon to unlock it, then enter an administrator name and password.
• Change permissions to read and write.
• Click the Action pop-up menu, then choose “Apply to enclosed items.”
• If you do not see your account there click on plus symbol on bottom left corner and add account and follow same steps

Follow same steps for

• ~/Library/Caches
• ~/Library/Application support
• /Library/Preferences
• /Library/Caches
• /Library/Application support

Note: If you are on office system, these (/Library/Application Support and/Library/Preferences) folders may or may not allow you to add the user, that is completely fine.

Reboot system in the normal user account and check how it works.

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

[g2creativeservices]

Hey thanks for this ... I actually reset the OOBE before seeing srishtib8795206's solution, and that seemed to have worked.

[Mike_Gondek · Accepted solution]

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

Have you reset your OOBE, scroll down to solution #5. Make sure you quit the adobe cloud for this to work.

[nvd69158198]

prefs -> general -> select use legacy file new interface

[loriv77154700]

I have cleared the OOBE file, uninstalled & reinstalled Creative Cloud, but still cannot open some illustrator files.  I even used that creative cloud cleaning tool.  Not sure what else to try... any suggestions?

[Monika Gause]

loriv77154700  schrieb

I have cleared the OOBE file, uninstalled & reinstalled Creative Cloud, but still cannot open some illustrator files.  I even used that creative cloud cleaning tool.  Not sure what else to try... any suggestions?

If the solutions in this thread don't work, please create a new thread.

Tell us your system, what's in the file and where they are located.

Do you have a printer connected and turned on?