Illustrator 2018 keeps blacking out.

[rvdebby]

Had to use Adobe help to get my updates installed. It stalls every 5-7 minutes with a non-responsive message and a black screen. I am on deadline and this is not working at all. Does anyone have a fix, or is there a way to return to 17? HELP! I have shut down excell, word, and any other program I can. Found out my graphic card is not supported by Windows 10. There is 0 budget for a new computer.

[rvdebby]

Closed the program rebooted the computer- no improvement. It keeps opening two instances of the program. I have to close one before I can start. It is actually worse now. I just deleted MUSE out of the system to see if adding a G of resource back to the hard drive would help.

[saeedalkarmi]

You must update your graphic card, because Adobe Illustrator is not working fine when the Graphic Card driver is missing!!

it is base on GPU technology..

Regards,

[AshutoshChaturvedi · Accepted solution]

you should be able to work inside of Illustrator even on a machine with a non-supported GPU. Just turn off GPU on your machine by clicking on the Rocketship icon on the top.

We do have our checks before we enable GPU on the machine. Can you please share contents of Help menu>System info for us to analyze what may be going on your machine.

[rvdebby]

The rocket would never come on- it was always grayed out. Now I know why. Looks like graphic cards are about $300? Would it be better to get a new computer? Where do I find the information you are requesting? Do I post it on this thread? Thank

[rvdebby]

Found the info and messaged it to you.