Illustrator 2019 Slow Performance on MAC

[Tmcburnie]

Hello hive mind!

I have Adobe Illustrator 2019 within Adobe creative cloud. (version 23 I believe)

When performing some tasks (Moving images when creating swatches for example), I am getting around 5 seconds of input lag. Not the end of the world but not ideal.

However sometimes the program completely crashes and I lose any unsaved work. (Slightly more problematic).

I have searched all over the forums for answers regarding this and I have tried the following (in no particular order):

-Reinstalling Adobe Illustrator

-Clearing the cache

-Unticking GPU acceleration

-Setting and external 64GB SSD as a scratch disk

-Turning off all other programs whilst running Ai

Ai is going up to 130% of CPU usage just by dragging an image 5cm across a canvas.

Here are the specs of the Mac.

macOS Sierra

Version 10.12.6

Mac Pro (Late 2013)

Processor 3.7GHz Quad-Core Intel Xeon E5

Memory 16GB 1866 MHz DDR3

Startup Disk Macintosh HD

Graphics AMD FirePro D300 2048 MB

Any Help would be much appreciated.

{Renamed by MOD}

[kglad]

reset your preferences -  http://helpx.adobe.com/illustrator/using/setting-preferences.html

[Tmcburnie]

Already tried this as well. no help unfortunately

[Abambo]

Discussion successfully moved from Adobe Creative Cloud to Illustrator

[Monika Gause]

The dictation feature in Mac OS is turned off?

[Tmcburnie]

Sorry I'm not sure I follow. what is the dictation feature?

[Srishti Bali]

Hi there,

Thanks for reaching out. As per your query, Illustrator is slow while working it and crashes intermittently. I understand how frustrating it could be. Let us help make this right.

I have you sent DM for details, please check and reply accordingly.

Regards,

Srishti

[Monika Gause]

It's in your system preferences.