Illustrator 2020 asking to save files twice before closing on macOS

[MikeBritz]

Anyone having any issues with the Illustrator 2020 saving funcvtion? If I press Command + S it should save, but then if I close the file it asks me to save again. It really is a time wasting exercise. I really thought this would be gone when updating to 24.1.2 but alas. Is there a setting that could fix this?

Mike

{Renamed by MOD}

[Charu Rajput]

Hi,

Are you using any third party plugin or some external script, which is manipulating the document. It may possible that if you are using any plugin and if that is open it may be making the document dirty and working silently in the background.

So try, after saving the document using Command + S, it actually saves or not by checking an * sign in the tab of the document where you see Document name. See screenshot for reference.

Thanks

[Monika Gause]

Exactly where do you save?

Is the "optimize Slow file saving" option in Preferences > File handling turned on? If so, try and turn it off.

[Srishti Bali]

Hi Mike,

Sorry about this issue. I would like to know if the suggestion shared by Monika worked for you, or the issue still persists. Charu has also explained it rightly that third party application may also cause such issues. 

We tried but couldn't replicate this issue, but it has been reported by a few other users as well and we are currently investigating this issue. Kindly upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39029392-background-sav...) and share the details mentioned on this UserVoice page.

Thanks,
Srishti

[MikeBritz]

The suggestion from Monika did not work, neither did the suggestion from Charu16.

I have to now go back to using an older version of Illustrator. This is so dissappointing.

[MikeBritz]

I have shared a video with sharewithai@adobe.com and given all my specs. I have tried removing my the one scrpt I have "dimensioning".

[Srishti Bali]

Thanks you so much for sharing the details, Mike. Apologies again, I know how frustrating this can be, but please be assured that our Product team is working hard to test & finalize the changes as soon as we can. Please stay tuned for updates, and thanks in advance for your patience.

Regards!

[RubCol]

Hi Srishti,

I´ve working with Esko Plug-ins time ago, and I don´t see it as the cause of the issue. When Illustrator documents are exported as normalized Pdf (Pdf file format for use in Esko preepress environment), everytinhg works fine: no lags, no application crashes... even, no error dialog boxes.

Also, I have been doing several tests using color management (because maybe, using or embedding color profiles, would be a reason). But neither. With or without color administration the problem persist, and it is only - or at least in my case... when Pdf compatibility is used.

[Srishti Bali]

Hi Mike,

Hope you are doing good! I have an update for you. While troubleshooting similar issue on a user's machine we found that background save process was getting conflicted with some Plugins.

Could you please confirm if you are using any third-party plugins like ESKO?

Regards!

[Charu Rajput]

Hi Mike,

As Srishti suggested, please check for the same, or you can read the following thread.

https://community.adobe.com/t5/illustrator/save-does-not-work-illustrator-24-1-2-mac-os-high-sierra-...

It may possible, you are using other plugin other than ESKO. This is something realted to third party plugins.

Please update us on your issue.

[MikeBritz]

Hi Srishti,

I do have an Esko plugin. What now? Will Adobe fix this? 

Thanks.

Mike

[Srishti Bali]

Mike, we're are currently working on this issue. I would request if you could share this folder with us via Creative Cloud (similar service). This will help us replicate this issue at our end and resolve it accordingly. 

[MikeBritz]

What folder?

[RubCol]

Regards,

Plug-ins fron Esko software (used for prepress services) can be downloaded from here:

https://www.esko.com/en/support/downloadsandlicenses/free-software.

This set of tools installs helper menus and windows to check color separations, attributes for pdf files to send for RIP stations (screen degrees, and others).

Thank for your help.

[RubCol]

Hello, Srishti Bali: Looking for this problem, I discovered that if you are saving files with the "Create PDF Compatible File" option, Illustrator displays this error. If you disable PDF compatibility, Illustrator saves as a charm: faster and does not ask twice to save the file. Another situation is that, with PDF support, Illustrator confuses and saves the file as many times as you press Cmd-S, meanwhile, in the normal save, the application only saves in the first one. (As it should be and always was).

Yes, due to our work, we need to save with this option checked sometimes.

This is only to understand when this occurs. Hopefully Adobe finds the solution.

Regards, RubCol

[MikeBritz]

Thanks Srishti,

What does the "PDF Compatibilty" function do?

Does this mean I can't save it as a pdf in the future, after saving it this way?

Mike

[Monika Gause]

"What does the "PDF Compatibilty" function do?"

Please see how the file format works: https://youtu.be/IpDh8Y7q8yE

[RubCol]

Hi Charu,

You are absolutely right: the problem is Esko's tools. I uninstalled them and the problem goes away. I will have to contact Esko support, because my work is based on the use of those plugIns.

[Charu Rajput]

That's great, you are able to figure it out. 🙂

[Charu Rajput]

Hi,

You mentioned 

"If you disable PDF compatibility, Illustrator saves as a charm: faster and does not ask twice to save the file."

Could you please confirm, at this moment , plugins from Esko, or third party plugin also open and in the Illustrator?

[RubCol]

Hello Charu (again).

The problem is resolved by Esko, but ... the patch is obtained through the Esko sales and maintenance representative. It is not publicly accessible. 😢
When I have more information, I will tell you.
Cheers!

[cield87723933]

Hello,

Unable to save my files using keyboard (Cmd + S) or menu (File - Save).

I have to close the file and say yes to the window asking Save - No - Cancel.

But the recording mention on the ID of the file window appears, the * stays afterwards.

I use the latest version of Illustrator CC and Mac OS High Sierra 10.13.6 on an iMac mid-2011. Everything's work fine otherwise.

Any idea?

Thanks, cheers,

[Charu Rajput]

Hi,

Could you please provide more information

• Is there any error while you are trying to save the document?
• Is * sign there before you try save using Cmd+S or File-Save.
• Are you using any third party plugin?

[cield87723933]

Hi,

• No error while saving
• Yes the sign * is there before (and after)
• I have the Esko plugin (but not working as I used the tryout version), should it be the problem?

Thanks for your help!

[Charu Rajput]

Yes, it may problem for showing * after save. So for this issue, if you can uninstall the plugin to validate this, that will be great. And for another issue, I would suggest you to try resetting the preferences of the Illustrator.

Let us know if this helps.