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Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Forum|Forum|4 years ago
October 29, 2021
25 replies
47798 views

This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

Only way to close it is Ending the Process through task manager.

Bug

Correct answer Anshul_Saini

Hi All,

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

Thanks & Regards,

Anshul Saini

Show previous replies

K

kristiv90094984

Participant

Everytime I try to close the program it gets stuck and I have to go to the task manager and shut down. Please help!

Anshul_Saini

Community Manager

Hi All,

Sorry about the trouble. I would request you to share a few more details like:

OS and the exact version of Illustrator
Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, you may try running the app in the Hidden Admin account (Mac/ Windows) and see if you are able to close Illustrator without this error.

We'll be looking forward to your response.

Regards,

Anshul Saini

P

patpix17

Known Participant

Hello,
Here are few informations:

- Windows 10 pro Version 10.0.18363 Build 18363

- Illustrator 26.0.1

- No plugins

- GTX 1660 ti driver updated, Wacom's driver updated

- Others Adobe apps are updated and works fine

Things made by the first technician yesterday and by me this morning with no success:

- Unsinstall (without keeping prefs) & Install again Installation
- Reset Prefs
- Run Illustrator as Administrator

- Run without Antivirus

- Microsoft Edge updated and set as default browser

BUT here is maybe something interesting:
Illustrator close normaly when internet connection is off.
It looks like the issue is caused by cloud space synchronisation (Which I don't use) and only with Illustrator (It's okay with other apps).
I tried to pause sync from creative cloud's general options but when Illustrator starts it's seems to still sync with cloud (No cross on the cloud icon)
Another detail: when internet connection is on and I try to disconnect the user (help / disconnect useradress), the dialog box which should show connection alert or fields (As on others Adobe apps) is white and freeze.
I hope all of this will help.
I should have a call from an French technician soon.
Thx

T

TarasN95

Participant

After upgrading to Adobe Illustrator 22 every time I try to close an application, it does not respond or close. I can only close it through Task Manager. Also, it does not save recently opened files because of this.

How do I fix it?

G

gianvitulano

Community Expert

Hi,

have you tried uninstalling and installing Adobe Illustrator again? Have you also encountered a similar problem with other software in the Adobe suite?

T

TarasN95

Participant

Hi,

reinstalling did not solve the problem

No, this problem is only with Adobe Illustrator

G

gerardo5CE7

Participant

The app is crashing for everything. Two days ago it was because i was just exporting files and now, it crash when i close. What`s going on with this last updated?

Anshul_Saini

Community Manager

Hi there,

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

Confirm Operating System & the exact version of Illustrator 2022. Is it v26.0 or 26.0.1?
Does it seem to crash at random, at launch, or after performing a particular action?
Does it crash while working on a specific document? If yes, could you please package the document and share it with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
Where are you saving the documents and links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

G

gerardo5CE7

Participant

Hey Anshul! Sorry for responding this so late.
It keeps on crashing everytime i close adobe illustrator.
My operating system is windows 11 and the version of AI is 26.01.
I´m saving eveything in a external HDD.

Hope we can fix this.

Thank you!

mikek53457459

Known Participant

After 2 Nightmare days I have dumped version 26, absolutely nothing works properly, cant even exit the program, I have reverted to version 25, why are we paying a huge subscription for something that does not work!!