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Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Forum|Forum|4 years ago
October 29, 2021
25 replies
47670 views

This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

Only way to close it is Ending the Process through task manager.

Bug

Correct answer Anshul_Saini

Hi All,

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

Thanks & Regards,

Anshul Saini

Show previous replies

G

GeorgeTru

Participant

Every time I try to close AI, it crashes. I tried to unistall/istall but nithing happend. I also tried to fix step by step like this video https://www.youtube.com/watch?v=kenAIsJEyJU but I cant find anything on Prinvacy settings, it's literally empty...

Anshul_Saini

Correct answer

Community Manager

Hi All,

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

Thanks & Regards,

Anshul Saini

R

Richard30359240gq56

Known Participant

Hi @Becca77,

We are sorry for the trouble. This has been reported on multiple posts by many users. We have logged a bug with the product team and will like to investigate the issue further. Would you mind sharing a few details like:

The exact version of Windows (build no.) and Illustrator (e.g. v26.4.1)
Is this happening with both old & new files?
Are you seeing a progress bar? If yes, what exactly happens afterwards? Illustrator freezes and starts non-responding, or it simply crashes, or you have to forcefully close it?
Is this happening while working on a specific file or after performing a particular action/ using a specific tool?
Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#:~:text=Collecting%20logs%20whe....)

Also, one user recently contacted the support team and resetting Illustrator preferences resolved the issue for him. If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your responses.

Thanks & Regards,
Anshul Saini

The update fixed the problem back in 2022, but now the problem is recurring in 2024. Institutional knowledge is a precious resource! : )

C

CC.Lemon

Participant

my latest illustrator is crashing every time I try to close out the program. everything was fine at first but, now my illustrator doesn't respond everything I close the program now.

Please give me a solution.

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. We are currently investigating this issue. I would suggest you upvote this issue here and stay tuned for the updates.

In the meantime, please check out the workaround shared by the "geu26" on this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-everytime/m-p/12529207#M298903)and let us know if it helps.

Regards,

Anshul Saini

G

geu26Author

Participating Frequently

Here is an update. Fixing the LogTransport2 error I would get on shutting down/rebooting my PC it apprently has the stopped the freez on exit i was getting with Illustrator.

I turned off "Share information on how I use Adobe desktop apps. & Allow my content to be analyzed by Adobe using machine learning techniques." under your account, security, privacy. Voila no more freezing issues with AI and no more LogTransport2 error on rebbot. 2 birds one stone.

4

4ntonios

Participating Frequently

Mate! Finally a perfect and working answer!!! Thanks, this worked for me.

Rares Molnar

Known Participant

Hi, I am using Illustrator 2020 on a HP Omen with Windows 10. Every time I close Illustrator it freezez and enters in NOT RESPONDING state. This happens every single time I close it. I have to close it using Task Manager. This bug occurs since I've intalled the 2020 version. Please fix this.

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gianvitulano

Community Expert

Hi Rares Molnar,

have you tried to reset the preferences of Adobe Illustrator? I recommend that you use the latest version of the software (Adobe Illustrator version 26.0.1 is available).

Rares Molnar

Known Participant

Hi Gianvitulano,

Yes, I did that. My current version is the latest one: 26.0.1. The bug still occurs.

daved42521045

Participant

when I go to close Illustrator it crashes and then when I open it again my keyboard shortcuts are reset and any other "do not show again" boxes show up again. it's like half resetting to default and it's annoying please help! "This happens on all currently updated programs I use (photoshop and Indesign)

A

AhmedmFahmy

Participating Frequently

https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-everytime/td-p/12513762

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Ghadir.29

Participant

Every time I try to close the Illustrator there is an error showing up for me with a black or white screen, I try to delete it and download it again but this is didn't work for me.

thatsmauri

Community Expert

By "error showing up with a black or white screen", do you mean that there's no error message shown? If one is shown, please let us know.

What are your system specifications?

Try removing Illustrator and possible remnants via the 'Creative Cloud Cleaner tool', then reinstall it.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also, make sure that your computer meets the minimum system requirements for Illustrator.

https://helpx.adobe.com/illustrator/system-requirements.html

A

AhmedmFahmy

Participating Frequently

I have the same issue as well.

Monika Gause

Community Expert

Customer Care can login to your system to figure this out: https://helpx.adobe.com/contact.html

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defaultuw8iweu2acxq

Participant

I have the same problem. Any word as to why this is.

Monika Gause

Community Expert

Please contact Customer Care. They can login to your computer: https://helpx.adobe.com/contact.html

A

AhmedmFahmy

Participating Frequently

How to request customer care login to my pc?

Anshul_Saini

Community Manager

Hi there,

Sorry about the crashing! I know that's really frustrating. I would request you to submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

Regards,

Anshul Saini

4

4ntonios

Participating Frequently

Hello,

unfortunately the crash report from adobe doesnt even come out. Only reporting to microsoft. Might be a Windows problem but the version before was not crashing.

My win version:

Win 10 Pro

10.0.19043

Best regards,

Antonios.

H

henry5EA5

Participant

No se porque que se da el problema, solo me pasa al cerrar el programa, alguna soluciòn que me puedan brindar porfavor.