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Illustrator 2023 crashes when clicking the page layout button in print dialog

Explorer ,
Nov 29, 2022 Nov 29, 2022

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iMac 3.7 GHz 6-Core Intel Core i5

64 GB 2667 MHz DDR4

13.0.1

 

Illustrator 27.0.1

 

App crashes every time I'm in the print dialog and want to change the page size in "Page Setup." 

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Bug , Performance

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Adobe
Explorer ,
Jan 27, 2023 Jan 27, 2023

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I am getting the Adobe crash reporter. It generally is hidden behind the other windows on screen so I see it last. I always submit it. I have upgraded to 13.2 and the result is the same. Here is the screen recording of the particulars.

[video]

 

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Thanks for the quick turnaround and for sharing the video again, @James Donato. Please ensure that you enable/ tick the checkbox "Adobe may contact me for fixes and workarounds at." This will help us locate the crash using your email. That's why I could not locate the crash and share it with the product team.

Anshul_Saini_0-1674829772556.png

 

Also, please Copy the information displayed in the dialog under "Problem Details and Ssstem Configuration."

  • Launch TextEdit and paste the copied information.
  • Save the text file on your desktop as Illustrator_crash_log.
  • Upload it here.

 

Anshul_Saini_1-1674830128897.png

 

I will be looking forward to your response.

 

Thanks,

Anshul Saini

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Explorer ,
Jan 27, 2023 Jan 27, 2023

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Okay. I've upoaded the crash report text file.

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Explorer ,
Jan 27, 2023 Jan 27, 2023

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You can try to change the paper size through the Media size dialog.ai-27-bug.jpg

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Thanks, @James Donato. I have forwarded the crash report to the team. Please allow us some time to check, and we will get back to you.

 

Thanks,

Anshul Saini

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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