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paulw49049041
paulw49049041
Participating Frequently
November 22, 2022
Question

Illustrator 2023 lags in menus on windows 11

  • November 22, 2022
  • 2 replies
  • 1841 views

Hi Guys,

I see other people are having lagging issues with windows 10 and 11.  My main lagging happens moving accross the menus where the mouse just stops moving and then jumps.  Sometimes I can't even get it to hover over the section that I need.

 

I've tried (I think) all of the suggested fixes including uninstalling (restarting system) reinstalling Illustrator 2023 with no change.  Tried Renaming the CEP folder and the UXP folder.  Tried booting system in safe mode but still the same lagging effect.

 

Thanks.

Paul W.  

 

System specs

Windows 11

2TB M.2 Samsung main drive and 2TB SSD second drive

CPU AMD Ryzen Threadripper 2970WX 24-Core Processor 3.00 GHz

128GB of Ram

2 NVIDIA Geforce 1080 video cards (with lastest updated drivers)

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 25, 2022

Hi @paulw49049041,

 

Thanks for reaching out and sharing the outcomes of the troubleshooting steps you have tried already. Would you mind trying creating a new admin user account and checking if the same behavior is happening there as well or not?

 

Would you mind creating a small screen recording demonstrating the issue if it is the same behavior in a new user account? I will forward it to the product team for further investigation.

 

I will be looking forward to your response.

 

Thanks,

Anshul Saini

paulw49049041
paulw49049041Author
Participating Frequently
November 30, 2022

Hi Anshul,

I'm sorry that I haven't responded to you until now.  The holiday season is upon us and I've been busy with that.  I'll try (as soon as I can) to create a new admin account to see if that has any impact on the lagging issue.

 

Thanks so much,

Paul W.

paulw49049041
paulw49049041Author
Participating Frequently
December 2, 2022

Hi @paulw49049041,

 

Thanks for trying and sharing your observation.Would you mind creating a small screen recording demonstrating the issue on your main user account and share with us? I will forward it to the product team for further investigation.

 

Thanks,

Anshul Saini


Hi Anshul,
No problem.

Thanks for getting back to me.
Paul W.
Mylenium
Mylenium
Legend
November 22, 2022

You may need to delve into the settings of your NVidia driver. This sounds like a classic extended desktop vs. multiple individual desktops thing and Windows 11's new method of handling multiple cards may exacerbate the issue.

 

Mylenium

paulw49049041
paulw49049041Author
Participating Frequently
November 22, 2022

Hi Mylenium,

The odd thing is that this problem doesn't exist on Photoshop or any of the other Adobe apps. that I use.  It only seems to affect Illustrator.

 

Paul W.

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