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6

Illustrator 2024 not responding

Explorer ,
Mar 06, 2024 Mar 06, 2024

Hello there.

Need some help regarding Illustrator suddenly unable to open.

I have just reset my RAM & motherboard ( I do this annually with the techinician) 
Every adobe app works well (photoshop, lightroom, premiere pro) but only facing troube with illustrator.

I have tried:
- reinstall illustrator
- adobe cleaning

- reinstall creative cloud

 

None of these work. Can anyon help with this? I need this for work thou.

TOPICS
Bug , How-to
20.8K
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correct answers 1 Correct answer

Adobe Employee , Aug 06, 2024 Aug 06, 2024

Hello everyone,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-speci

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New Here ,
Sep 29, 2025 Sep 29, 2025
LATEST

where is this?

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New Here ,
Oct 14, 2024 Oct 14, 2024

Yesterday I went back to Illustrator 2023. All my problems disapeared like magic. No more "not responding", no crashing 10 times a day. I can actually  get some work done.  Illustrator  2024 is unstable and next to unusable. Don't bother trying to fix it, that's Adobe's job.

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

2025 has been released yesterday. You can install it and keep your 2023.

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New Here ,
Mar 12, 2025 Mar 12, 2025

Hi, I have the same problem. I don't have any beta app installed in my system.

 

I have tried everything:
- reinstall illustrator
- adobe cleaning

- reinstall creative cloud

- clear cache

 

i don't know what to do anymore. Please help

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New Here ,
Apr 03, 2025 Apr 03, 2025

Having the same problem 😞 everything was working fine this morning, then when I tried to save my illustrator file it took a long time to respond, so I closed everything and haven't been able to get back in. Have tried everything mentioned in this thread. Not sure what the problem is

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