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Illustrator 2024 not responding

Kindoru30850281clph
Explorer ,
Mar 06, 2024 Mar 06, 2024

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Hello there.

Need some help regarding Illustrator suddenly unable to open.

I have just reset my RAM & motherboard ( I do this annually with the techinician) 
Every adobe app works well (photoshop, lightroom, premiere pro) but only facing troube with illustrator.

I have tried:
- reinstall illustrator
- adobe cleaning

- reinstall creative cloud

 

None of these work. Can anyon help with this? I need this for work thou.

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Bug , How-to
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correct answers 1 Correct answer

Anubhav M Adobe Employee
Adobe Employee , Aug 06, 2024 Aug 06, 2024

Hello everyone,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-speci

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Monika Gause Community Expert
Community Expert ,
Oct 15, 2024 Oct 15, 2024

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In Response To lee247903676ycd

2025 has been released yesterday. You can install it and keep your 2023.

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