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Illustrator 25.4.8, unable to open png files since updating.

Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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Since I updated to the latest version of Illustrator (25.4.8) yesterday that will run on my Mac OS I can no longer open PNG files. If I choose 'open' I can see the files I want but pressing 'open', nothing happens. I've restarted the app and my Mac, no difference. My normal workflow is to screenshot reference images and leave them on my desktop, then just open in Illustrator. Now I have to convert the PNG to a PDF to be able to open it. Any ideas why?

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correct answers 1 Correct answer

Community Expert , Oct 06, 2022 Oct 06, 2022

If you have 25.4.8 try to go back to the previous version 25.4.7

In the CC app, choose Apps, click the 3 dots to the right of Illustrator.

select the Other versions option. 

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Hi. The latest Illustrator version today is 26.5: https://helpx.adobe.com/illustrator/using/whats-new.html Please update and check if the issue is fixed.

 

Marlon Ceballos.

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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26.4.1 won't run under OS Mojave, I am using to most up to date version for Mojave

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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You can try to downgrade to 25.4.7

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello johnw86914188,

 

Sorry to hear about this experience. I hope the suggestions shared by Marliton helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.


Thanks,
Anubhav

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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That link gives me a page not found error

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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Did you find a solution to this? My illustrator forced an update on me today and I'm now having the same issue—no PNG files will open. I've tried digging into the settings—nothing. 

 

Appreciate any insights you might have for this. 

Erin

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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I haven't found a solution, no, although I've been too busy to really
concentrate on fixing it. My workaround is currently to double click on the
PNG files and save as a PDF. It's inconvenient but only takes a second or
too, then I can open the PDF version

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Ah, that's unfortunate. I appreciate your help though! I reverted back to version 25.4.7 and that solved my png issue. It's super frustrating to know these new versions have lost their ability to open png files—a bug for sure.

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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EDIT:

Okay, so I tried a different computer using Mojave and it's experiencing the same issue you are experiencing. Interestimgly, when I open 25.4.8 on that machine, I also get an error loading the DWF/DWG filter.. So, yeah, rolling back to 25.4.7 solved both issues.

The problem does not exist on my Big Sur machine, so perhaps it's specific to Mojave.

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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If you have 25.4.8 try to go back to the previous version 25.4.7

In the CC app, choose Apps, click the 3 dots to the right of Illustrator.

select the Other versions option. 

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Thank you!! This worked for me. I've not had the best experience with applications and OS updates, so I'm not super suprised 😉 

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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Good to hear that helped.

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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This worked for me too Ton, so thanks for that!

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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Good to hear that worked for you.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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My account shows no older versions for Illustrator evn though my Preferences are set not to "remove older versions" I hope someone discovers an alternate option for downloading 25.4.7, since I need to run Mojave for a few other apps.

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New Here ,
Nov 12, 2022 Nov 12, 2022

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Same exact problem for me too. ugh.

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hello @ryanr54145691,

 

Sorry to hear about this experience and for the late response. This is a known issue in Illustrator 25.4.8.
I would request you update the OS on your computer to install the latest version of Illustrator and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Explorer ,
Dec 08, 2022 Dec 08, 2022

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You can't go back, they aren't available for download. If you have a link to 25.4.7 download please share it here. 

 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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If you reach out to support and do the screen share session they provided/performed a download of the older version and it solved the problem. 

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Explorer ,
Dec 08, 2022 Dec 08, 2022

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Nope. I did a long session with support and they refused to provide anything older than 26. I explained my situation but they held firm. The claim the older versions "no longer exist". I've requested a phone call with a senior tech. 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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That is frustrating. They provided me v25.0 after they tried to drag and drop a png. 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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I tried to see if the dowload link for 25.0 they gave me still works and it does not. I think it was specific for my account. Try to reach out to them again. IDK if there are different centers for different times of day but I did the support a weekday evening around 530-600 PM EST. 

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