Illustrator 25.4.8, unable to open png files since updating.

Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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Since I updated to the latest version of Illustrator (25.4.8) yesterday that will run on my Mac OS I can no longer open PNG files. If I choose 'open' I can see the files I want but pressing 'open', nothing happens. I've restarted the app and my Mac, no difference. My normal workflow is to screenshot reference images and leave them on my desktop, then just open in Illustrator. Now I have to convert the PNG to a PDF to be able to open it. Any ideas why?

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Hi. The latest Illustrator version today is 26.5: https://helpx.adobe.com/illustrator/using/whats-new.html Please update and check if the issue is fixed.

 

Marlon Ceballos.

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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26.4.1 won't run under OS Mojave, I am using to most up to date version for Mojave

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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You can try to downgrade to 25.4.7

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello johnw86914188,

 

Sorry to hear about this experience. I hope the suggestions shared by Marliton helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.


Thanks,
Anubhav

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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That link gives me a page not found error

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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New Here ,
6 hours ago 6 hours ago

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Did you find a solution to this? My illustrator forced an update on me today and I'm now having the same issue—no PNG files will open. I've tried digging into the settings—nothing. 

 

Appreciate any insights you might have for this. 

Erin

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