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Participant
February 9, 2023
Answered

Illustrator 27.2 Issues with files

  • February 9, 2023
  • 3 replies
  • 903 views

Just updated to Illustrator 27.2 and now my files look distorted and there's glitching when moving items around. Help?

This topic has been closed for replies.
Correct answer micahv26001576

Thank worked. Thank you!

3 replies

Anubhav M
Community Manager
Community Manager
February 9, 2023

Hello @micahv26001576,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Ton helped resolve the problem. If not, kindly try to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and updating the GPU drivers (https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html) if you are using Windows.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may save a backup of these settings from the location mentioned in the article.

If you don't mind, could you please follow the steps and share details like the exact OS version, system configuration (CPU/GPU/Memory/Display Monitors), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727) if the issue persists? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

Ton Frederiks
Community Expert
Community Expert
February 9, 2023

Maybe a GPU problem. Try to switch to CPU Preview (Cmd or Ctrl E)

micahv26001576AuthorCorrect answer
Participant
February 10, 2023

Thank worked. Thank you!

Participant
February 10, 2023

*That

LinSims
Community Expert
Community Expert
February 9, 2023

Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

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