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Roger B Greenwood
Participant
February 23, 2023
Answered

Illustrator 27.3 Image Trace enhancements not good for my MacBook Pro.

  • February 23, 2023
  • 3 replies
  • 728 views

I'm using 2018 MacBook Pro 15", Ventura 13.2.1. Until yesterday, Image Trace ran smoothly and quickly - but 27.3 has really slowed things up. Can I revert to older version? Can't afford new MBP right now!

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Roger B Greenwood,

 

I'm happy to inform you that we have released an update to address this specific problem. The issue has been fixed in version 27.3.1, which should improve the performance of Image Trace on your MacBook Pro 15".

 

Please update to the latest version of Illustrator, and let us know if the problem persists.

 

Thanks,

Anshul Saini

#Marking it correct to highlight

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
February 28, 2023

Hi @Roger B Greenwood,

 

I'm happy to inform you that we have released an update to address this specific problem. The issue has been fixed in version 27.3.1, which should improve the performance of Image Trace on your MacBook Pro 15".

 

Please update to the latest version of Illustrator, and let us know if the problem persists.

 

Thanks,

Anshul Saini

#Marking it correct to highlight

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 24, 2023

Hello @Roger B Greenwood,

 

We're sorry to hear that you're having trouble with Image Trace in the latest version of Illustrator. Could you let us know if the suggestions shared by Larry helped resolve the issue?
If not, we'd be happy to investigate this further. Would you be able to share a sample file and a screen recording of the problem you're encountering? Additionally, we recommend creating a UserVoice (https://illustrator.uservoice.com) and sharing it here so that other users can upvote it so our team can better understand the issue and prioritize a fix. We appreciate your patience and understanding as we work towards a solution.

 

Thanks,

Anubhav

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
February 23, 2023

You should be able to drop back to 27.2. There have been reports of problems with this update.

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