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Illustrator Application Frame bugs

Participant ,
Jul 03, 2018 Jul 03, 2018

In the latest update, 22.1, I can´t use Application Frame.

Application Frame hides all documents and I can't access them any way. Also, the keyboard shortcust stops working.

Is this a bug?

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Adobe
Community Expert ,
Jul 03, 2018 Jul 03, 2018

Might just be your preferences messed up.

Or your last computer restart too long ago.

So first try and just restart the computer.

If that doesn't help, try and reset preferences.

How to set preferences in Illustrator

The folder rename method is best, because you can revert it.

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Explorer ,
Mar 03, 2019 Mar 03, 2019

This is definitely a BUG in Illustrator CC 2018. If you double-click on a file in the Mac finder to open it, and Illustrator is not already open, the file will open BEHIND the application frame.

I just upgraded to the most recent version 23.0.2 thinking it would solve this bug, and IT'S ACTUALLY WORSE.

In previous versions, I could use the menu command ARRANGE >FLOAT ALL IN WINDOWS then ARRANGE > CONSOLIDATE ALL WINDOWS to make the documents appear in front of the application frame. That no longer works.

It seems to only way to make the application frame go into its proper location is to uncheck it in the WINDOW > APPLICATION FRAME menu command, then re-check it to re-enable it.

Restarting and/or resetting Prefs does not solve the issue.

**SIGH** Adobe please fix your stuff BEFORE you add new features that nobody needs or cares about. This has been going on for several years/versions.

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Community Expert ,
Mar 03, 2019 Mar 03, 2019

If this were indeed a bug then the forum would be inundated with posts about it especially since, as you say, it's been going on for you over two different versions of the program. It sounds like a problem that is usually caused, as Monika said in her post, by a corrupt preference file which you have carried over between versions. Try trashing your preferences and see if the problem persists.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Community Expert ,
Mar 03, 2019 Mar 03, 2019

https://forums.adobe.com/people/Bill+Silbert  wrote

If this were indeed a bug then the forum would be inundated with posts about it especially since, as you say, it's been going on for you over two different versions of the program.

Hi Bill,

This has just started happening to me as well. I’ve reset preferences three times in the last week and turning off the Application frame is the only way I can see the documents. I’m still experimenting to see if I can make it work again, but I have been working only some in Illustrator and mostly in other programs this week. I’ll post back when I learn more.

I’m on High Sierra and CC 2019.

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Community Expert ,
Mar 04, 2019 Mar 04, 2019

The OP said that this has been happening for some time and in two versions of Illustrator which doesn't seem to jibe with it being a new problem.

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Community Expert ,
Mar 04, 2019 Mar 04, 2019

Agree, Bill! It’s very new to me, and I’ll try some more things today or tomorrow and will also check my laptop to see if it’s there or not. I figured out the application frame quickly so I can work, but I want to document the rest of what works and what doesn’t. I hadn’t planned to say anything this soon, but then I saw this post come up.

Jane

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Community Expert ,
Mar 04, 2019 Mar 04, 2019

Jane,

I don't usually use the application frame myself but I just tested it and could not duplicate what is happening to you and the posters above. I am working on CC 2019 and Sierra.

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Community Expert ,
Mar 04, 2019 Mar 04, 2019

We have had the same issue here with CC2018 and Sierra. Nuking preferences fixes it temporarily.

I've filed bug reports on this and have had confirmation of the issue using App Frames.

In our instance, we also had the added complication of dual monitors.

Hoping upgrading to CC2019 and Mojave solves the issue.

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Community Expert ,
Mar 05, 2019 Mar 05, 2019

Hi Bill,

UPDATE:

I was out of town for two weeks with only my laptop, and I first noticed this on my iMac a little over a week ago after I got home. Yesterday afternoon I did a security update and waited (I think) 45 minutes for a restart. Then Illustrator worked using the Application frame for the next four hours, without resetting Preferences again.

So it was probably rebooting, but it could have been the security update, but it’s fixed, at least for now.

Jane

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Community Expert ,
Mar 06, 2019 Mar 06, 2019

UPDATE #2

On March 4 after a Security Update forced a restart, I worked in Illustrator for four hours without resetting Preferences, enabled the Application frame again, and everything was fine for the entire session.

Yesterday, on March 5, it failed again. I had not restarted my computer. I opened a document and did not see it appear, except it was showing in the Window menu. I turned off the Application frame and the document showed up behind the Welcome / Start / Whatever-they-call-it-now screen, which I minimized and worked for an hour.

Here’s what was really annoying: Cmd+C and Cmd+V and some other shortcuts did not work and I had to use the menus. I didn’t try to fix it because I wanted to see what was going on. But I can’t work like this. Not long term.

~ Jane

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Community Beginner ,
Mar 21, 2019 Mar 21, 2019

Just to upset Bill  bit more, you can add me to the list of sufferers!

I like using the application frame as it keeps it all linked, but mines not working either on CC2019 23.0.2 and Mac High Sierra.

I will try trashing the prefs as suggested.

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Community Beginner ,
Mar 21, 2019 Mar 21, 2019

Just as an update...nope prefs trashing did nothing useful.

just reset illustrator back to defaults but application frame still screwed up

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Community Expert ,
Mar 21, 2019 Mar 21, 2019

My Application Frame has been working again. I haven't been able to isolate what happened.

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Community Beginner ,
Oct 02, 2019 Oct 02, 2019
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This has been happening to me in both illustrator and photoshop for at least 2 - 3 versions. It has happened repeatedly on 3 separate computers and now just happened to me on a a brand new work computer which is why im posting here. Resetting preferences does nothing in either scenario. The only way around it is to turn off application frame. Re-enabling application frame just hides everything again. Feels like another bug to me.

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