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M
Maria Benavelli
Participant
September 9, 2022
Answered

Illustrator artboard partially disappears to white when moving around with HAND TOOL

  • September 9, 2022
  • 2 replies
  • 2631 views

Hello everyone!

While working, Illustrator artboard partially disappears to white when moving around with HAND TOOL

Does anyone know why this happens?

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello Mary Benavelli,

 

Sorry to hear about this experience. Would you mind sharing a screen recording of the problem along with the version of the OS and Illustrator installed on your computer so we can investigate this further?

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

2 replies

K
KHollidayPhoto
Participant
February 22, 2024

Come on Adobe… fix this! All was fine yesterday (Feb 21, 2024) and then all of a sudden today this is happening again. Please for the love of all effected by this… fix it! 

K
KHollidayPhoto
Participant
February 22, 2024

And yes, I tried resetting preferences, restarting computer, shutting all apps, shutting all background apps, and still nothing has worked. This is troublesome at best, and totally effects workflow at worst. The only work around is to make a stroked rectangle the same size as the artboard, put it on it's own layer, lock the layer, then just hide the artboard entirely. Just have to remember to turn layer visibilty off of that layer before exporting or printing

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    September 9, 2022

    Hello Mary Benavelli,

     

    Sorry to hear about this experience. Would you mind sharing a screen recording of the problem along with the version of the OS and Illustrator installed on your computer so we can investigate this further?

     

    Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
    Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

    Looking forward to hearing from you.

     

    Thanks,
    Anubhav

    B
    benn97522039
    Participant
    September 1, 2023

    I am have the exact same issue. I completly uninstalled illsutrator and am still haveing the issue. 

     

    I'm on an M2 macbook pro and OS is completly up to date.

     

    I dont understand how you could mark this as "correct answer" when you didn't give an answer at all, but I'm not suprised. 

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