Illustrator Artboard randomly changes orientation

[Tasch166]

In Illustrator, my current artboard randomly changes orientation. It's driving me nuts! Has anyone else experienced this? 

Is this a bug in the program or a setting?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Ton Frederiks]

:

This has been reported a couple of times, see:

https://community.adobe.com/t5/illustrator-discussions/art-board-keeps-switching-to-landscape/m-p/14...

[Rachna26244496fibl]

I thought I was the only one dealing with this. It's driving me insane. Usually happens as soon as I click on the artboard to select it. If anyone has a solution, please help.

[Tasch166]

My Desktop is on Version 28.3 and it keeps doing this quite randomly. My laptop is still on Version 28.1 of Illustrator, and does not do it.

[Anubhav M]

Hello everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details:

• System Report (for macOS / Windows)

• Illustrator System Info (found under Help > System Info)

• A screen recording showcasing the exact workflow when encountering this problem.

Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service, and share the public link with us here. Your cooperation and assistance in resolving this issue are greatly valued.

Thanks,
Anubhav

[mj_gv8]

I 'm using Illustrator 2024 28.3 on Mac OS 14.4.1 and i get this bug which is driving me nuts.

Everytime i switch from another app back to Illustrator the artboard all of the artboards on the file i'm working on changes to landscape - WTF!!!!!!

Please fix this.

[Anubhav M]

Hello @mj_gv8,

We understand that encountering technical issues can be frustrating. Would you mind trying to update Illustrator to the latest version (https://adobe.ly/3vWQhUj) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[mj_gv8 · Accepted solution]

Hi

I updated to the latest version 28.4.1 nd this seems to have fixed the issue!

Thanks

[Thegap81]

When I open a file, the artboard automatically changes orientation by itself and undo won't work. I have to manually change it back.

Has anyone else had this issue?

[Monika Gause]

This has been reported quite a few times in the recent days. There are some threads about it.

[Yasir777]

I'm on Illustrator 28.6, when creating multiple cardboards that say 16 artboards in total, 8 on the top and 8 on the bottom,

the artborad number 4 is named 5?  not sure if its a bug. see attached screenshots, Ill. be troule shooting, dont feel like calling tech support, they will waste my time. thanks

[Monika Gause]

THe trouble is that this issue seems to be very difficult to solve

[Yasir777]

So, It is a bug, I just installed a previous Illustrator version 27.1 and it works fine. On phone with Tech support, hope fully they can have a quick fix. in otherwords, I have created 16 artbords, when it comes to printing there is no artboard 4, it skips and gives me 5. Anyone has that issue? see attacked screenshot this one is from version 27.1, and it shoud work this way.

[Monika Gause]

There is no quick fix for this. It has been going on for years. 

Please report over there: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39220252-artboa...