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Illustrator Beta v28.0 damaged

New Here ,
Aug 31, 2023 Aug 31, 2023

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I couldn't open Illustrator Beta v28.0, it said it was damaged, and now the app has disappeared from my creative cloud. How can I resolve this? 

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Bug , How-to , Import and export , Performance , Sync and storage , Tools

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Adobe
Community Expert ,
Aug 31, 2023 Aug 31, 2023

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Beta v28 has expired, they might release a new one but we don't know if they will

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Thanks for letting me know. 

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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Hello @phthaloblue@outlook.com,

 

Thank you for bringing this issue to our attention, and I apologize for the inconvenience you've faced with Illustrator Beta v28.0.

To resolve this, I recommend the following steps:

  • Uninstall the current Illustrator Beta version.

  • Restart your device to ensure a clean slate.

  • Open the Creative Cloud app on your computer.

  • In the Creative Cloud app, navigate to the Beta Apps section.

  • Here, you should find the latest beta version released today, which is available for download, i.e., v28.0.42. This version addresses various issues and improvements.

 

These steps should help you get the latest working version of Illustrator Beta. Please don't hesitate to reach out if you encounter any further issues during this process or have additional questions. We're here to assist you.

 

Best regards,

Anshul Saini

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New Here ,
Nov 07, 2024 Nov 07, 2024

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Hi @Anshul_Saini

Exactly now same thing happening to my Adobe Illustrator 2022. When I am sending the report to Adobe, they are automatically redirecting me to open Creative Cloud app and provided solution is to download latest version which is already installed in my system and I am using that as well. I delibarately kept 2022 version to use few Arabic AXT fonts as you know from 2023 version onwards adobe is not providing support to Axt fonts. The issue is I never encountered such error for 2022 version, unfortunately today I faced this and I am no longer able to use 2022 Illustrator. If  I open any file with AXT fonts its getting changed in latest Ilustrator. Please advise me what to do?

Thanks

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Adobe Employee ,
Nov 08, 2024 Nov 08, 2024

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Hi @mehedi_ferdous,

 

I understand the importance of keeping the 2022 version for AXT font compatibility. To help investigate this further, could you confirm if you are using any third-party plugins, like ESKO or others, with Illustrator? Certain plugins can sometimes cause unexpected behavior with older versions.

 

Let us know, and we can look into additional options to ensure your workflow remains smooth!

 

Best,
Anshul Saini

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Community Beginner ,
Sep 16, 2023 Sep 16, 2023

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I also encounter this issue.

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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And do those steps help you?

 

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Community Beginner ,
Sep 17, 2023 Sep 17, 2023

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no...it doesn't help..

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hello @yeecat,

 

I'm sorry to hear that you're encountering issues with Illustrator Beta v28.0. I understand how frustrating this can be.

As you've mentioned that the previously suggested steps didn't resolve the problem, here's another potential solution:

Please try updating to Illustrator Beta v28.1.0.16. You can manually check for updates from Creative Cloud. This updated version includes bug fixes and improvements that address issues like the one you're experiencing.

 

Here's how to manually check for updates:

  1. Open Creative Cloud on your computer.
  2. Go to the "Apps > Updates" section.
  3. Click on "Check for Updates."

 

Anshul_Saini_0-1695339327023.pngexpand image

 

Please see if the issue persists once you've updated to the latest version. In many cases, updating to a newer beta version can resolve problems encountered in previous versions.

 

I hope this helps, and if you have any more questions or need further assistance, please let us know.

 

Best regards,

Anshul Saini

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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Thank you for your reply:)

I have contacted the Adobe via online chat and let the staff remote access my computer.

He solved the problem finally although I am not sure what's the issue..

Thank you!

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Participant ,
Aug 15, 2024 Aug 15, 2024

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Hi I have been experiencing this issue followed the proposed steps towards fixing but failed to solve the problem so cannot open the Beta app. Please help.

 

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Adobe Employee ,
Aug 15, 2024 Aug 15, 2024

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Hello @Gerrys,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

 


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Oct 22, 2024 Oct 22, 2024

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I fixed this by doing the following:

  1. Uninstall Illustrator (Beta) via the Adobe CC application.

  2. I noticed there was still this folder here: /Applications/Adobe Illustrator (Beta). Despite running this uninstall. Delete this folder.

  3.  Go back into the CC app and install the latest version of Illustrator (Beta).

  4. Open Illustrator (Beta) it should work now.

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