Inspiring

Answered

Illustrator can not save files

Forum|Forum|3 years ago
April 5, 2022
3 replies
494 views

I can not save Files in Illustrator … the save button is inactive, the cancel button doesn’t work … I just can get out of the file dialogue by pressing eht escape key … that did come suddenly … restart, new installation … nothing works. It worked before.

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Correct answer Anshul_Saini

Hi @Christian Schröter,

We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.

Please let us know if the issue still persists.

Regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi @Christian Schröter,

We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.

Please let us know if the issue still persists.

Regards,

Anshul Saini

Christian SchröterAuthor

Inspiring

Thank you, I’ll try. It came up suddenly and persists … I will update to 12.3.1 tonight … an see, if it works …

Ton Frederiks

Community Expert

See if updating the OS works:

https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html

Christian SchröterAuthor

Inspiring

Suddenly I cannot save Illustrator files … the save button is inactive, the cancel button does not work, I can get out of the file dialog with the escape key …

Monika Gause

Community Expert

Mac OS Monterey 12.3?

Does it work when you resize the dialog box?

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