Copy link to clipboard
Copied
I can not save Files in Illustrator … the save button is inactive, the cancel button doesn’t work … I just can get out of the file dialogue by pressing eht escape key … that did come suddenly … restart, new installation … nothing works. It worked before.
We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.
Please let us know if the issue still persists.
Regards,
Anshul Saini
Copy link to clipboard
Copied
See if updating the OS works:
https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html
Copy link to clipboard
Copied
We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.
Please let us know if the issue still persists.
Regards,
Anshul Saini
Copy link to clipboard
Copied
Thank you, I’ll try. It came up suddenly and persists … I will update to 12.3.1 tonight … an see, if it works …
Copy link to clipboard
Copied
Suddenly I cannot save Illustrator files … the save button is inactive, the cancel button does not work, I can get out of the file dialog with the escape key …
Copy link to clipboard
Copied
Mac OS Monterey 12.3?
Does it work when you resize the dialog box?
Copy link to clipboard
Copied
Update the OS seems to help:
https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html
Copy link to clipboard
Copied
I’ve just updated to 12.3.1 … now it works again … nice … I hope it persists …
Copy link to clipboard
Copied
Glad to hear that, @Christian Schröter. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.
Thanks & Regards,
Anshul Saini