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Participant
December 12, 2016
Answered

Illustrator CC 2017 Extremely slow

  • December 12, 2016
  • 21 replies
  • 44113 views

Hi,

When i update the illustrator to latest version CC 2017 i got some issue with the performance ,

the CC 2017 is very slow on Windows 10 and he lagging my mouse the windows also,

note: i was try CC 2017 on iMac without any issue and working fine,

my PC specs:

Intel Xeon W3520

12 GB Ram

GeForce 750Ti

Thanks,

Wael.

This topic has been closed for replies.
Correct answer abanoubs24612818

Problem solved, Just Update to version 2018

21 replies

garrykillian
Participant
March 13, 2017

I've experienced lags and crashes. Reinstalled Illustrator - but problem appeared again.

Couple days ago I've installed Quick from GoPro - so I uninstall it - and Wow! All is back to normal... I hope)))

A year ago Apple Cloud (on Windows) was somehow affecting Illustrator, now this.

patriciap241281
Participant
March 12, 2017

Try changing the windows 10 to 8.1 or installing a preview version of illustrator because i am using a pc of 2.2 ghz, i3, 4gb ram and its working fine. I had the same problem as you with an i7 pc, 8gb ram, but it wasnt untill someone stole it from me that i had to try on this old pc. you can download an older verdion of illustrator by going on "all apps" "previews versiond" on th creative cloud.

abanoubs24612818
Inspiring
March 11, 2017

Same here slow performance , running on i7-4500U, 12GB RAM, Nvidia GT 740M, Win10

abanoubs24612818
abanoubs24612818Correct answer
Inspiring
June 12, 2018

Problem solved, Just Update to version 2018

kevindrawsthings
Participant
February 24, 2017

I've been having these issues too - very consistently since last year. I think each update will solve the issue, but to no avail.

After contacting Adobe customer service on this, they recommended resetting preferences. This works for about a few minutes, and then it gets slow. They then suggested increasing the amount of virtual memory allocated. I did, and this seemed to help consistently.

However this week, the problems have come back. This is even after I upgraded from a Quadro 5000 with 2GB VRAM to a Geforce 1060 with 3GB VRAM. Outside of that my comps been the same - 16GB RAM, an i7 CPU, and no other program gives me this problem. Games never run poorly. PhotoShop runs impeccably. Unfortunately, since I went too long without responding (since the virtual memory thing seemed to do the trick for a few days), Adobe closed my ticket and I have to start all over.

I'm reinstalling Illustrator CC 2014 as I'm typing this, and if that works, I'll stay on it until Adobe acknowledges this issue is systemic to their newer builds, and not a matter of flushing preferences, or computers being too old, or anything of the sort. I wish it would work, but I'm at a loss for what to do any more.

Participating Frequently
March 8, 2017

Similar issues are on this other forum:

Illustrator CRITICAL Nvidia card bug

Adobe should address this problem and comment officially. It is now on so many different forums...

Mike_Gondek10189183
Community Expert
Community Expert
March 8, 2017

If you are having this issue make sure your 2017 Illustrator has been updated using the cloud application. There were some NVIDIA card issues addressed in the last update.

Participating Frequently
February 21, 2017

This problem has plagued me since cc 2016. I run illustrator on a laptop with a core i7-6700HQ, 16 GB RAM with Nvidia 960m Graphics card. The longer the app is open, the slower my computer gets, especially with a lot of copy pasting across files. Another funny thing is if I open a illustrator file directly, illustrator will fail to use GPU acceleration, it will run on my CPU instead. But if I start the app from the cloud first, then opening a file, GPU acceleration works fine. This is a problem when I work outside with no internet connection,

Known Participant
February 15, 2017

I am having this same issue on my Windows 10 machine.

After about 10 minutes of opening Illustrator it slows down my entire computer and the longer I leave it - the worse it gets.

To the point that it becomes unusable.

As soon as I quit Illustrator my computer goes back to normal - normal being extremely fast.

This machine runs everything else without any issues (aside from the well documented issue with the text editor in PS CC 2017 - which is also a major bug you need to fix)

Processor: Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (12 CPUs), ~3.4GHz Broadwell-E 6 Core

Memory: 32GB RAM DDR4

Card name: NVIDIA GeForce GTX 980 Ti

SSD: 960GB

Why is it I can run a computer game at ultra resolution and have great frame rates with zero lag, but I can't change a font in Photoshop or edit a colour in Illustrator without my machine freezing?

Will this be addressed or will we continue to be ignored whilst we pay for this inferior product?

Known Participant
February 6, 2017

Same here
Windows 7.  Intel 5, Vanilla Intel HD graphics card (I have GUI turned off.)
Emisisoft virus (I have turned that off and it did not change the performance.

The very latest version has speeded it up from its laggiest, but, if I work for more than three or four hours on a file, it gradually bogs down again to being unuseable. If I shut it down and start again, it speeds up again for another three hours. It is not just Illustrator that slows; it's the whole system. So, sometimes, I have to reboot the whole computer. I have plenty of room on drives and Ram overhead. CPU at 2%. So that's not it. I have taken out all plug-ins, reset preferences, etc. as suggested. No joy.


The way the new zoom and scroll works trying to center things is part of the nightmare. Without warning, what I was working on jumps away, and I am in the middle of someplace else even when it's operating at speed. If the card is laggy, it's like pigs in space. It suddenly pauses for ten seconds, then parks my screen in Tinbuctu far away from where I was working. Trying to get back to where I as takes for ever, as each move takes 6-10 seconds getting slower by the hour. Nothing scrolls or moves gracefully or predictably.

KShinabery212
Community Expert
Community Expert
February 6, 2017

I just installed everything on to a new Cintiq Companion 2 and had no issues.  So it could be that your computers the issue (possibly).

I see someone is running Windows 7.... so I am guessing it is an older device.  Even with my old Mac all my applications began running slower.  I had to clean up a lot of junk on it.  Then it still had some issues with various progrms.  Also check to see if the latest version of the software is compatible to your system.

The great thing... if it is problem with system requirements of the current software... then you can choose to use an older version of the software instead (and that will help you until you upgrade to a new system).  Trust me I get that getting a new computer is costly....  but eventually we all have to upgrade.  They just do not make devices like they did in the old days.  And with changes i tech in general one can not be running new software from any company on an older device.

Another Example..... Skype does not work at all now on my old Mac.  I was so upset and reading to rip Skype a new one.  But that is just live. Now I am starting to see where some apps no longer work on my Samsung Galaxy Tab 2.  It is just outdated.

Hope you find a solution... and I feel your pain.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/
Jojakeem
Known Participant
February 6, 2017

Sorry but if you read the specs of some people here, those can by no means be considered aged systems.

I cope with the same issues on a powerful Windows 10 machine (Intel Core i7-3930K, 32GB RAM, Samsung EVO840 SSD, GTX560ti). My colleague has similar issues with an almost as powerful workstation. This cannot be coincidence.

It's about time the whole graphic engine of Illustrator should be rewritten from the start. How is it these days we can play realistic live rendered 3D games on 60fps while I have to wait several seconds for Illustrator to render a texture graphic style?

Participant
February 1, 2017

Same here... I worked on a AI document with three linked PSD image files (~1-2MB size / item) and the whole system became extremly slow. (Everything, not only the Illustrator 2017.) After I closed the Illustrator, the system returned to normal speed.

I don't know, what causes this :/

Hardware: i7-6700HQ / 24GB DDR4 RAM / nVidia 970M with newest driver / Samsung SM961 nVME SSD (+Win10)

-----------------------------

Sorry for the grammar.

cbp118gfj
Participant
March 11, 2017

Same as you, feel very frustrated

Participant
February 1, 2017

Also having this problem. Have since pretty much CC came out.

comp specs:

Windows 7 64 bit

Processor: Intel Core i7-4770 CPU at 3.40 GHz

RAM: 16GB

GPU: Nvidia Quadro K2000D (I had this installed by my company because of the lag issue - but it's still an issue despite the massive upgrade from the Intel HD I originally had).

Security: Kaspersky, managed by the IT department. I have no control over this.

Also, because of settings by IT, i can't roll back to earlier versions of Illustrator.

Muhammad Sattar
Known Participant
December 26, 2016

Same issue

Mike_Gondek10189183
Community Expert
Community Expert
December 27, 2016

Can you provide more detail such as when is this working slow the booting of the app, saving files. Also what operating system, and other software do you have installed. Best to start a new post so we can focus on solving your issue as someone else's post. Is difficult to offer assistance without knowing your symptoms.

Participant
January 5, 2017

Hi Mike,

the first 10 min when i use illustrator is working fine after that i get slow in everything in illustrator and windows also,

my PC specs is :

Xeon W3520

12 GB RAM

GeForce 750ti

SSD 850 Pro

Windows 10 64bit

and i use ESET Smart Security as antivirus app,

Thanks,

Wael.