Illustrator CC 2018 crash / not responding

[aliciamcc]

Hi all!

I've recently been having trouble with Illustrator (which I open via the Creative Cloud App) crashing or not responding while I'm using it. I usually end up closing the program (if it's not responding) or click the report button (if it crashes).

I have just updated the app & now it will not open at all saying on start up "Adobe Illustrator CC 2018 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" every time I try to either open it via the Creative Cloud, or by opening an Illustrator file.

It then says "Hang on while Windows reports problem to Microsoft..." with a green loading bar, then it closes the start up altogether.

I have Uninstalled & Re-installed the Creative Cloud (which turned out to be quite a mission in itself) but the problem still happens every time. Any ideas on what I can do to fix this?

Thanks very much in advance!

Alicia

[Monika Gause]

Did you run the Adobe Cleaner tool inbetween uninstalling and reinstalling? Use the Creative Cloud Cleaner Tool to solve installation problems

Did you reset the preferences? How to set preferences in Illustrator

Did you reset the OOBE folder? Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

[JLBrown]

I am having the same issue. Illustrator crashes each time I attempt to open it. I have tried your suggestions with no joy. I have uninstalled and re-installed AI numerous times and have run the Cleaner tool. I cannot adjust preferences, since AI will not even open and the Creative Cloud Desktop is operating normally.

[JLBrown · Accepted solution]

Resolved it.

Had to uninstall it, then search my entire C:Drive and remove all 'Illustrator' files, then run System Mechanic to clean up all other remainder files. Restart, then re-install Illustrator. After all, that, it finally opened up again.

[Srishti Bali]

Hi there,

Thanks for sharing the steps.

Regards,

Srishti

[jerseydudek]

Hi,

when you say remove all "illustrator" files. You don't mean the work I've produced do you???

I'm sure you don't but where are the "Illustrator" files you mean - their suffix isn't .ai I hope.

I'm probably being dumb but just want to make certain.

Thanks

[Monika Gause]

jerseydudek  schrieb

when you say remove all "illustrator" files. You don't mean the work I've produced do you???

The preferences and support stuff the application creates when being installed.

[monaa41373206]

what are the extension of these files and how Can I know them

"The preferences and support stuff the application creates when being installed"

[JLBrown]

No, only the program files that Illustrator runs on. Your design files can be kept and then opened after a full clean removal and re-install of illustrator.

[tedw87442383]

Why do we pay for upgrades? Because they're "better"?

I've never met one that didn't involve inconvenience or headaches.

The "best" upgrades reconfigure your files, change preferences

and tool operation. You might as well relearn the whole program.

[Monika Gause]

tedw87442383  schrieb

The "best" upgrades reconfigure your files, change preferences

and tool operation. You might as well relearn the whole program.

Illustrator is over 30 years old.

Since then not only operating systems have changed a lot, but of course software development. As well as computers have improved and therefore our usage of the tools has changed. So there's a need for bigger file dimensions. If you want to implement that you will need to change memory allocation. And you might need to change the file format (the internals of it), because at the moment it can't do what you want to do. And then you will need to change options, tools etc. You will need to still be compatible (downwards, because people have to cooperate with others) and you have to make sure, older files can still be opened.

And then people demand new tools, because "software X can do Y and this would be a useful feature". Implementing feature X might affect existing tools as well - because Illustrator is an old application and things were implemented differently 30 ears ago.

And then are are of course other users (a whole lot of them in fact) and they might be of the opinion that the way your favourite tool works does not benefit their workflow. And they demand change because they will save hours and hours of work.

And so: yes: you and everyone else mustn't ever stop learning. Because that's the only way forward.