Illustrator CC 2019 not responding

Question

Hi!I can't work on my Illustrator CC 2019! Almost every time I open a file, Illustrator is not responding. And I have to quit Illustrator!It happen again and again. I can't work with it. I have quit Creative Cloud, and start up again, also quit my computer and start up again - but it doesn't help. So I have to work with Illustrator CS6.Another problem I have is  when I want to move an object to a guide line, - the Illustrator CC 2019 will not let me place the object on the guide line as I want, but Illustrator CC 2019 place it a little bit from the guide line. And I move and move the object to the guide line , but it won't let me put the object on the guide line which I want.But in Illustrator CS6 I can do this, - I just placed the object on the guide line as I want it to be,  - And "boom" it is on the correct line!Why does this happen?Could somebody help? I am very sorry that I have work in Illustrator CS6 to get my work done?

Monika Gause · Accepted Answer

Sorry, which 3. party plugins? I don't think I have that??

- which fonts shall I check? I have 1000 of them

- I have no printer set up to this computer.

- What is OOBE folder?

- how do I reset preferences?

- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall

Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

haneadino schrieb
Sorry, which 3. party plugins? I don't think I have that??
- which fonts shall I check? I have 1000 of them
- I have no printer set up to this computer.
- What is OOBE folder?
- how do I reset preferences?
- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall
Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

- all your fonts. There are apps to do that, e.g. Fontbook

- if you don't have a printer, set up a PDF printer. It's important that Illustrator has a printer.

- OOBE folder please see in here: "Unknown Server Error" when logging in to Adobe Creative Cloud

- preferences: How to set preferences in Illustrator

- cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems