Illustrator CC says all pages selected are blank.

[Greyson24208281urbu]

I use Illustrator files to send vector cutting paths to my Epilog laser machine. This problem is happening even if I try to send the file to a regular printer as well. I go to file-print and click print and I get an error dialogue box that says "The pages selected to print are all blank." This is a new issue. We had somebody create a custom app for us that takes PSDs that are black and white and create path oultines that get exported via export paths to illustrator. Then we open those paths and file-print and they always work. They still work on an old version of illustrator runing on windows xp ( I think, mabe vista). I just recently bought a new PC to update our system and am running the newest version of illustrator CC. The file works on the old windows/illustrator but not the new. Same exact file. Does anybody know how to solve this?

Ive already tried resetting my illustrator preferences, made sure my layers have the "print" box checked, ive uninstalled and reinstalled illustrator. I get them same error on another PC I have running Illustraotr CC as well. The newer PCs are Windows 10. 

Also, if I do the path creation manully in Photoshop, export paths to illustrator, and open the file up in Illustrator, it works just fine. Its something to do with the way our app is saving the illustrator files and the interaction with the newer Illustrator CC. Any help is appreciated.

[CarlosCanto]

can you share a sample file created by your PS app?

[Greyson24208281urbu]

Trying to upload here but I get this with my .ai file. You know how to upload an illustrator file here?

Correct the highlighted errors and try again.

• The attachment's 042622 a priority.ai content type (application/postscript) does not match its file extension and has been removed.

[CarlosCanto]

ai format is not supported, rename to pdf or jpg I guess and we'll rename it back to ai after downloading

or upload to google drive, dropbox, etc and post the link here

[Greyson24208281urbu]

Thanks! Here is the file. Just change the extesnion to ".ai"

[tomr11694738 · Accepted solution]

Stroke color is "registration". Change it to black.

[Greyson24208281urbu]

That's interesting. It did allow me to send it to a standard printer that way. I tested in on our Epilog laser engraver and it worked as well. We have always been able to send it to the laser with registration as the stroke and thats even how the laser manual says to do it. Using the older PC with old illustrator works when sending it with registration as stroke.

But this seems to be working so far! I'll update if anything changes. I wonder if there is a setting somewhere to allow you to send a file to print even if it is techincally "blank" and just vector paths.

Thank you for your help!

[CarlosCanto · Accepted solution]

It must be somehing in the document, I copied your paths to a new document and it worked fine even with Registration color.

[Greyson24208281urbu]

Thats good to know. Its stragne that it works on an older version of illustrator and not the new. I dont have the ability to change the app unfortunately so it just adds extra steps afterward. Id like to find out what the difference is between the two version.

Thanks for your help!