Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Illustrator CC2017/2018 JPG Import problem

New Here ,
Nov 09, 2017 Nov 09, 2017

Ok, I've seen this problem surface for people many times in the past, but it never seems to get answered correctly, because I think people are misinterpreting the problem. so I am going to re-attempt the question: (PS, I know ALL about screen resolution vs. print resolution...ppi vs. dpi, pixels vs. picas, so that is not the issue here!)

Ok, that said...here we go:

I make two identical files in Photoshop. Call them file.PSD and file.JPG. Both files are 2550px X 1650px. Saved out at 300ppi, so that when printed, will make an 8.5 in by 5.5 in physical print. (both are 300ppi in photoshop's image size dialogue as shown here:

Now, here is the problem:

I create a new 8.5 x 11 document in illustrator, with the intent of placing two instances of the image file, so that I can print 2-up copies (two per page as shown:

When I place the file.PSD, it imports just fine, fitting the top half of the page and looking as it should. 300 ppi, all of that.

BUT

when I place the file.JPG, it places at screen resolution, therefore being MUCH larger than the artboard, causing me to have to manually scale it down to fit in the layout. In other words, it comes in at 35.4167 in x 22.9167in @ 72 ppi, so I manually have to type 8.5 x 5.5 in the size fields of the top bar.

It didn't used to be this way. I used to be able to place native PSDs, and JPGs, and they would act the same way when coming in.

So the question is WHY? What changed? What setting can I check to fix it?

1.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 09, 2017 Nov 09, 2017

I cannot reproduce that.

Works fine in the latest CC 2018  22.0.1

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2017 Nov 09, 2017

Tom,

I, too am in 22.0.1, but it's  not working correctly for me. I am sure its a setting somewhere. I just cant figure out what.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2017 Nov 09, 2017

I tried various place and jpeg save options, but cannot reproduce your problem.

Maybe time to reset your preferences?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2017 Nov 09, 2017

I tried that, as well as resetting PS prefs as well...

Still does it. Not sure what the fix is. I'll keep trying though!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2017 Nov 09, 2017

Well, I tried moving flattened art to a new file in PS, and then resaving new JPG, and it imported fine! SO I wonder if it amounted to some weird file corruption of sorts?

Well, I guess that at least rules out IL as the culprit. Thanks again for your help!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2017 Nov 10, 2017

Good to hear that solved it. Hopefully a one time problem.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .

Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Thanks & Regards

Nitish Agarwal

Illustrator Team

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2017 Nov 13, 2017
LATEST

Its ok. Now that I've discovered that it was an isolated problem related to that one particular file, I dont know I can replicate it here anymore either. If it happen again, I will reach out to you.

Thanks,

Marc

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines