Illustrator colours change when switching to secondary monitor

[dv8kiwi]

Only in Illustrator - colours change when I switch illustrator from my primary monitor to my secondary monitor.

With both AI colour modes. RGB/CMYK makes no difference.

The monitors are fully calibrated. All colours in all images opened outside of AI are exactly the same. Also no problem with Photoshop or other applications. Only AI. Colour profiles are syncronised in CC.

Am I missing a setting somewhere?

[Ton Frederiks]

You may want to mention it here:

https://illustrator.uservoice.com

and see if this helps:

https://community.adobe.com/t5/illustrator-discussions/colors-change-in-external-monitor/td-p/123827...

[dv8kiwi]

Thanks Ton. The problem is similar but the solution is not relevant here.

"… looks "off" on the portion now starting to appear on the second screen, and when it's completely onto the second monitor, it changes to assume the display profile of that monitor". This happens with all items as I move them across from one screen to another, yes. But only Illustrator will change signifiantly when it is fully on the second monitor.

[dv8kiwi]

Also the same thing happens with Acrobat.

Photoshop, other applications, viewers, etc all perform as they should with consistent colour on both monitors.

[Laser Bones]

Found the solution below on another webste and it worked for me.

"Go to "Edit"->"Color Settings" and change the Settings to "Monitor Color". For me it was set to "North America General Purpose 2". After changing it to "Monitor Color", I then had the same colors on both my monitors finally."

[Monika Gause]

So you set the RGB working space to "Monitor Color"?

If so, that was a very bad advice wherever you found it.

[Guest]

Just adding to this query as I am having the same trouble. 

When I drag an illustrator file from my monitor to my laptop screen, the colours change (or their vibrancy changes).

The monitor has no trouble showing these colours as when I screenshot the file on my laptop display and view this screenshot on the monitor I can see the colour difference. Colour setting adjustments have not helped. I have attached the screenshots of the 2 different displays.

 
Any more ideas? 
Thanks

[Emma27464259wt2k]

Hey, did you ever figure out a solution to this? Experiencing the same and can't seem to find one.

[dv8kiwi]

Nope 

[Piotr25394577sx9k]

Any updates? 

[Abhishek Rao]

Hi @Piotr25394577sx9k,

Thanks for checking in. This issue can be quite tricky since it often relates to how each monitor handles color profiles and how Illustrator picks up those profiles when moving across screens. Could you please confirm your exact Illustrator version and your operating system? Also, have both of your monitors been fully calibrated recently, and are they using their own individual ICC profiles?

You might also want to check your color settings in Illustrator under Edit > Color Settings and make sure they are consistent. If you haven't already, try syncing your color settings across apps using Adobe Bridge (Edit > Color Settings in Bridge) to help maintain consistency between Illustrator and other Adobe apps.

If possible, please share a short screen recording showing what happens when you move the window between screens. That will help us understand it better and share it with the team for deeper investigation.

Looking forward to your update, so we can assist further!

Abhishek

[Piotr25394577sx9k]

Hello,

1. Adobe Illustrator 29.7.1 macOS Sonoma 14.1.1
2. The monitors use different profiles. One is MacBook Air with Display P3, the other is an Asus external monitor with its own calibrated profile. Colors are alright on the MacBook, they go different once opened on external monitor.
3. The settings in Illustrator should be consistent according to what?
4. I’ve synced the colors in Bridge and it did nothing to the issue.
5. I attach the video where I move an Illustrator window from my laptop to my monitor. You can see the moment where when I stop holding the window the colors go duller. I’ve also opened the system’s eyedropper for comparison. You can see that the colors stay the same in the fill preview, they go duller on the artboard.

[Anubhav M · Accepted solution]

Hello @Piotr25394577sx9k,

Thanks for confirming.  Please try recalibrating both your monitors for sRGB (https://adobe.ly/45Q0jFI), restarting your computer, and then relaunching Illustrator to see if it helps.

Looking forward to hearing from you.

Anubhav

[Piotr25394577sx9k]

Thank you, it helped. Not sure if this is the best solution as I loose the profile calibration etc but as for now it gets rid of the problem. 

[Anubhav M]

Hello @Piotr25394577sx9k,

It's great to hear you’re back on track! Feel free to reach out to us in case of any issues in the future - we’re always happy to assist!

Anubhav

[Mike_Gondek]

Did you calibrate Your Displays?

I am not sure that you can synchronize colors in Creative Cloud, but you can in

Adobe Bridge >> Edit  >> Color Settings