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Illustrator could partially read this file

Forum|Forum|6 years ago
March 4, 2020
28 replies
81322 views

Hi, I have been experiencing issues when opening .ai files. I think the problems started after the last update. I get a message saying 'Illustrator could partially read this file'. When the file opens I only see one artboard with the content broken apart, similar to what you would see if you opened a .pdf in Illustrator.

I have tried installing a previous version and then going back to the latest version but it does not correct the problem. I have copied files to my hard drive and tried to place files into a new file but nothing gets me back my full file.

There doesn't seem to be anything wrong with the file as I have just installed a trial version of Affinity Designer and my .ai files open without any issues. I really need to find a solution otherwwise I will probably have to go with Affinity Designer to open my files. Any help would be greatly appreciated!

Bug

Correct answer jonathans7692740

Just installed new update, worked.

Almost died i tought for a couple of minutes that i had lost 5 monts of work!

Thanks

Jonathan Severin

@BetterforAll_skull on twitter

H

hung_8773

Participant

Open file by Foxit Reader and save by PDF.

Open file by Ai - still open - Embed picture - release Clipmask

S

Sisir

Participant

Hi @Anshul_Saini can you please recover my file? Very URGENT please!!

Anshul_Saini

Community Manager

Hi @Sisir,

I am sorry for the delay in my response. I understand that you urgently need help with recovering your file. Can you please confirm if you still need assistance with this? If so, please share the file with me, and I will do my best to recover it for you.
Please note that file recovery is not always possible, and I cannot guarantee the complete restoration of your file.

Once again, I apologize for any inconvenience caused by the delay in my response, and I'll be looking forward to hearing back from you soon.

Looking forward to hearing from you soon.

Thanks,

Anshul Saini

A

Azeem Ali272193081524

Participant

Hi i have the same error i dont know what to do coz i have done a month arwork and it say ai could partially read this file
if anyone have a solution so please let me know

Monika Gause

Community Expert

@Azeem Ali272193081524 schrieb:

Hi i have the same error i dont know what to do coz i have done a month arwork and it say ai could partially read this file
if anyone have a solution so please let me know

If the file is on a server please do first download it to your disk

If someone sent it to you, make them resend it and first ZIP it

Did Illustrator crash when you last saved the file?

Do you have a backup?

Aryo271779477obs

Participant

Can you help me to solve my problem. I got notification like "Illustrator Could Patially Read This File". And my artwork just being like an exported file/jpg when i open it. Can you help me? 😭

A

Akvile27261395conk

Participant

The same here! I just installed some updates on my pc and got the same message on Illustrator. Freaking out now as it contains most of my work.

Anshul_Saini

Community Manager

Hi @Akvile27261395conk,

Thanks for reaching out to me via DM. I have shared the recovered file.

I hope it helps!

Thanks,

Anshul Saini

J

Joann gabel

Participant

I have the same problem. After I updated to Illustrator 26.0.3 every file gave me an "Illustrator could partially read this file" error. I have to press cancel and open again 5-6 times to see everything. I'm wasting so much time. Please help!

Monika Gause

Community Expert

Where is the file located?

J

Joann gabel

Participant

In the folder on my desktop.

J

janl12244196

Participant

In my case it was just an empty compound path in one layer. After deleting it there was no error. It was trial and error method.

G

Gabriela22060298brl6

Participant

I´ve got the same problem. Two days trying to find the solution! I fixed it by unistalling the latest version and installing V25.4.1.

Thanks to the people who answered this problem post in the community.

Best regards!

jonathans7692740Correct answer

Participant

Just installed new update, worked.

Almost died i tought for a couple of minutes that i had lost 5 monts of work!

Thanks

Jonathan Severin

@BetterforAll_skull on twitter

I

Indyboosler

Known Participant

My problem STARTED after an update! (27.9)

Anshul_Saini

Community Manager

Hello @Indyboosler,

I'm sorry to hear about the issue you're facing with Illustrator, which began after the recent update to version 27.9.

In cases like this, where Illustrator can partially read a file, it often occurs with mildly corrupted files. These corruptions can result from various factors, such as transferring the file to an external drive, saving it on a server or network drive, or experiencing interruptions during the save process. Additionally, embedded images within the file could have become corrupted in some way.

To address this, you may want to consider the following steps:

Before attempting any fixes, make sure to create a backup of your file to prevent any further data loss.
You can try to repair the file using Adobe Illustrator's built-in file recovery options. To do this, open Illustrator, go to "File" > "Open," and select your problematic file. Illustrator will attempt to recover and repair the file.
Ensure that the file is not stored on a network drive, external drive, or cloud storage where connection issues might have contributed to the problem.
If there are linked images in the file, inspect them for any signs of corruption. Replacing the images might help.

I hope this helps you get back on track with your work in Illustrator. If you have any more questions or need further assistance, please don't hesitate to ask.

Best regards,

Anshul Saini

jodieg15629426

Participating Frequently

Same issue, and same as everyone else, updating does NOT help. I had 7 files open yesterday and only 1 of them has this issue, but it deleted EVERYTHING. Every layer, every shape, every textbox, over 5 weeks of work. If this was permanently deleted, I'm going to be very upset, and Illustrator ALSO deleted any autosaves, backups or previous versions.

Ton Frederiks

Community Expert

How do you save and backup your files?

Are these regular .ai files or are you using cloud files: .aic?

E

emileem23799572

Participant

Anyone having this problem on older Mac's? I'm running a 2011 and am running into multiple files that won't open or even save correctly.
Trying to figure out if it's a fixable problem or if it's just the Mac's lest leg 😞

Anshul_Saini

Community Manager

Hi @emileem23799572,

Sorry for the trouble. Would it be possible for you to upload the files to CC/ Dropbox/ GDrive or any similar service and share the file's download link with me here or via DM? I will forward it to the engineering team, and they may be able to recover them. It would help them identify the issue, and they will incorporate the fix in the new release.

Also, I would request you to confirm the macOS & version of illustrator installed on your Mac.

Looking forward to your response.

Regards,

Anshul Saini

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