Illustrator Crash on opening missing plugin issues detected & an unknown error occurred

[LBL3]

Hi,

Updated from version 27.9 to version 28 with the following issue.

Crash

Here are the two errors recieved when loading up Illustrator.

Previous versions of Illustrator work fine.

This error persists across 2 differnt PC's with identical errors.

We have tried everything in this post

https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&m...

Can anyone help with this?

Thanks!

LBL

[Monika Gause]

Which operating system is it? Do you get any error message?

[sharp_future6497]

This might be a long shot but if you are having this trouble running AI 2025 in Windows 11, check "System > Optional Features" and see if  the Media Feature Pack is installed. If not, Install it, reboot PC and try install AI 2025 without deleting existing version.

[nunob31682857]

After installing the latest version, this error appears.
I already uninstalled and reinstalled and the error disappeared. How can I resolve this issue?

[Monika Gause]

Looks like an error when installing. You could uninstall, run the Adobe Cleaner tool and reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Anshul_Saini]

Hi @nunob31682857,

I'm sorry to hear you're facing missing plugin issues after updating Illustrator. Let's try some troubleshooting steps:

• Update Creative Cloud App: Go to Help >> Check for updates in the Creative Cloud app. After updating, check if the issue is resolved.

• Reinstall Creative Cloud: If updating the Creative Cloud app doesn't help, try uninstalling and reinstalling it. Sometimes, this can resolve such issues.

• Check for 3rd Party Plugins: Ensure there are no third-party plugins installed on your machine. Sometimes, these plugins can conflict with Illustrator. Remove them and try launching Illustrator.

• You can also follow the steps suggested in this Help article: Plugin Missing Issue.

Please let me know if any of these steps resolve the problem. If the issue persists, feel free to provide more details for further assistance like OS version, System specs, and if there are any recent changes to your machine.

Best,

Anshul Saini

[nunob31682857]

Hi,

I've already done everything you suggest, I've uninstalled all the Adobe applications, I've run AdobeCreativeCloudCleanerTool, I've only reinstalled Creative Cloud Desktop and Illustrator and the problem continues. Please help

[Anshul_Saini]

Thank you for following the recommended troubleshooting steps, and I'm sorry to hear that the problem persists even after reinstalling Creative Cloud Desktop and Illustrator, @nunob31682857.

Since you've exhausted the common solutions and the issue remains, I've logged a bug report with the product team so that they can investigate the problem further. Your feedback is valuable in helping us identify and resolve issues like this.

Here are some additional steps you can try:

• Turn Off the Internet: Temporarily disconnect from the Internet and try running the affected Adobe applications. Sometimes, issues related to licensing or background processes can be the cause.

• Run as Administrator: Right-click on the Adobe application's shortcut or executable and select "Run as administrator." This can sometimes resolve permission-related problems. Also, ensure that the Illustrator app has Admin rights to the Illustrator preferences folder.

• Disable Antivirus: If you have antivirus software installed, it might be blocking certain operations of Adobe applications. Temporarily disable the antivirus and see if the problem persists. If disabling the antivirus helps, consider adding the Adobe applications as exceptions.

• Disable GPU performance: Temporarily disable GPU performance from Adobe apps preferences and let us know how it goes.

• Update or Roll Back GPU Drivers: Issues with GPU drivers can sometimes cause problems with Adobe applications. Try updating your GPU drivers to the latest version. If that doesn't work, consider rolling back to a previous stable version of the drivers.

If this doesn't help, please keep an eye on future updates for Illustrator, as bug fixes and improvements are often included in new releases. In the meantime, I recommend installing the previous version of Illustrator v27.9.

If you have any more information or if there are updates regarding this issue, feel free to share them here. I'll do my best to assist you and provide any updates from the product team when available.

Thank you for your patience, and I apologize for any inconvenience this has caused.

Best,

Anshul Saini

[nunob31682857]

New versiojn, same problem...  😞

[Anubhav M]

Hello @nunob31682857,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and a screenshot of the error message, so I can better assist you?

Also, kindly try the suggestions shared in this help article (https://adobe.ly/48jnF6e) and share your observations.

Looking forward to hearing from you.

Anubhav

[nunob31682857]

I'm still using version 27.  So far there is no solution... incredible...
Adobe has been searching for a solution for over a year...

[Monika Gause]

So have you tried version 29?

There won't be any more changes to version 27.

[nunob31682857]

of course, still not working, still waiting for a solution and yes I allready contact adobe support, and I was told that are not a solution yet. The solution is working whit v27. I pay for updates every year but I still work in 2023

[Monika Gause]

@Anubhav M can you please check this problem?

[Anshul_Saini]

Hi @nunob31682857,

I understand how frustrating this situation has been for you, especially given the time and effort you’ve invested in seeking a resolution. To help us investigate further, could you please share the following details:

1. Windows System Information (msinfo) file: https://adobe.ly/4g4CbB0.

2. Screenshot of Windows Version and Build Number:

• Press Win + R, type winver, and hit Enter.

• Share the version and build number displayed in the dialog box.

3. Check if Windows Media Player Legacy is installed on your device from the control panel > Turn Windows features on or off.

These details will provide clarity and help determine if there’s a configuration issue contributing to the problem. Let us know once you’ve checked or if you need assistance with any of the steps.

Thank you for your patience as we work toward a solution!

Best,

Anshul Saini

[nunob31682857]

already solve my case. I instaled AI in english. Now everything works ok.

[info330291276nyw]

Hi. 

Illustrator 2024 (version 28.0) keeps crashing everytime we try to open it. Error: "Plugin issues detected". 

If I install an previous version like 27.5 it works just fine. 

We have tried to reinstall it without any luck. Also tried to run diagnostic, but even then it crashes with error: "An uknown error occurred. Click MORE INFO and try some of the solutions to fix the issue". With a random .aip file every time.

There is no compatibly issues as far as I can tell. 

I think we have tried almost everything that I could find online. Is their any solutions to this?

Thanks!

[Ged_Traynor]

@info330291276nyw this is the Photoshop forum, try the Illustrator forum

[jane-e]

Moved to Illustrator

Jane

[jane-e]

@info330291276nyw 

When you posted to Photoshop, you put your post in the Bugs section.

The Illustrator forum does not include Bugs and Ideas within the Adobe Community forums (yet). You need to post bugs to a separate forum that the product team follows. Because it is a third-party platform and not part of the Community forums, we can't move it for you.

https://illustrator.uservoice.com/

Jane

[Monika Gause]

Do you perhaps have an Extensis plugin installed? It might have ported itself to the new version, but used the wrong version.

[Anshul_Saini]

Hi @info330291276nyw,

I'm sorry to hear you're facing missing plugin issues after updating Illustrator. Several users have reported this. The only workaround and solution that worked thus far was to roll back to v27.9. Would you mind trying some troubleshooting steps:

• Update Creative Cloud App: Go to Help >> Check for updates in the Creative Cloud app. After updating, check if the issue is resolved.

• Reinstall Creative Cloud: If updating the Creative Cloud app doesn't help, try uninstalling and reinstalling it. Sometimes, this can resolve such issues.

• Check for 3rd Party Plugins: Ensure there are no third-party plugins installed on your machine. Sometimes, these plugins can conflict with Illustrator. Remove them and try launching Illustrator.

• You can also follow the steps suggested in this Help article: Plugin Missing Issue.

Please let me know if any of these steps resolve the problem. If the issue persists, feel free to provide more details for further assistance like OS version, System specs, and if there are any recent changes to your machine.

Best,

Anshul Saini

[Artemis_of_Rhodes]

I have the same issue... updated to 28 and total crash. Illustrator eventually loads but there are no functions available (toolbars missing, no print option etc.) KB article references unsupported version of C++ Redistrib (2012-2017) which is not installed on my machine. (2015-2022) is the only version installed. Needed Illustrator for a project so I installed 27.9 which worked flawlessly.

Windows 10, current updates

Illustrator,Photoshop installed

No Third Party Plugs

Lots of fonts.

Uninstalled and reinstalled version 28 and running 28 as a different user did not solve the problem. I uninstalled and deleted my preferences. Will try on my work computer this afternoon.

[Blazethe1st]

Having the same issue endlessly all year with each new update. Have had uninstall and revert back to version 27.0 which seems to be the most stable. This has been hugely interuptive to work flow in a professional environment. With each new update it will work for a few days and then slowly deteriorates to not working and finally not opening, just looping in a death circle at start up. 

[Anubhav M]

Hello @Blazethe1st,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3RlSKyd) and checking if it helps?

If the problem persists, kindly share more details, like details about your workflow when your encounter crashes, system config (CPU/GPU), OS/Illustrator version, and a screen recording of the problem (https://adobe.ly/3GKlJqx), so we can investigate this further.
Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/47X5C53). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[EmiliaDAngelo]

¿Alguién más tiene éste problema?

No puedo abrir el programa. Me aparece una ventana indicando que hay ese error. Hago click en "más información" y se abre una página en donde me dice "Resolver problemas de complementos no disponibles". Ya intenté todo y sigo sin poder usar el programa.