Illustrator crash when attempting to use 3D effect

[dougofakkad v2]

I'm running Windows 7 on this machine. On my Mac running 2015.3 at home, the 3D effects seem completely normal, likewise on a colleague's computer I just checked. But on my work machine, running 19.2.1, I would get out of memory warnings when previewing extrude and bevel on any simple objects (a filled rectangle, for example). 3D effects would generally fail to render afterwards. I didn't use them much though, so I lived with it.

Today I updated to CC 2017 and the problem seems worse. The steps:

1. Open a new, blank document.

2. Create an object (rectangle, any fill, no stroke, though any object seems to have the same effect).

3. 3D Effects > Extrude & Bevel. Check 'Preview'

4. Try to change the orientation of the object in the 3D window.

5. Illustrator stops responding. Windows event log:

Faulting application name: Illustrator.exe, version: 21.0.0.223, time stamp: 0x57fbe4ca

Faulting module name: ucrtbase.DLL, version: 10.0.10586.9, time stamp: 0x5642c48d

Exception code: 0xc0000417

Fault offset: 0x0000000000068539

Faulting process id: 0x38c

Faulting application start time: 0x01d23a8aeae00e17

Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe

Faulting module path: C:\Windows\system32\ucrtbase.DLL

Report Id: 09878e99-a681-11e6-9db1-28b2bd6e891b

I just tried a colleague's machine running 2015.3 and had no problems, so I'm a little lost as to what this could be. Anyone experienced anything similar?

[Doug A Roberts]

whoops, logged in on my work account. Anyway I should note that I've tried resetting prefs so far. I can't do much else without at IT person unfortunately, and he keeps vanishing...

[Doug A Roberts · Accepted solution]

Oops, a simple restart appears to have fixed it, hopefully. sorry, thought my IT guy had done one.