Illustrator Crashes - Customer Support unresponsive

[ashleya72424037]

I'm having an issue where illustrator immediately crashes after starting up.  I'm on Windows 10 using the latest version of CC.  I've run the adobe create suite cleanup too as instructed on the forums and did a fresh install and that didn't fix the problem.  I've been on hold with customer service (both chat and phone) for over an hour, which is completely unacceptable.  If your product is defective and there's no way to contact anyone about it, I'm not sure what to do.

[Monika Gause]

You might want to follow this thread: Re: Crash Issue with CC 2019

[Srishti Bali]

Hi Ashley,

Greetings from Adobe!

We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue. Please keep submitting the crash report with your email IDs and share event viewer logs(see screenshot)

Please stay tuned for updates, and thanks in advance for your patience.

Regards,

Srishti

[shawn_starc]

Turn off the internet and then try to launch AI CC 23.0.1

As this is working from my end. I hope it will resolve it yours too

[CmdZee]

It passes, but can't go without internet at work.

[shawn_starc]

Download the previous version that is working fine.

https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Xannin]

You can turn back on your internet once you open the pre release version.

[Divi Media]

Been having the same issue. Tried everything including running under "root" and using"Adobe Creative Cloud Cleaner Tool" full wipe and reinstall. Did not resolve. But turning off internet seems to be a quick fix. A pain in the a** but it works.

Turn OFF internet for a quick fix.

Hope this helps.

[Srishti Bali · Accepted solution]

Hi all,

Sorry about the trouble. The issue has been resolved, please try again. We believe the crashing should no longer occur.

Regards,

Srishti