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vkdesign1970
vkdesign1970
Participating Frequently
November 14, 2020
Answered

Illustrator crashes in Mac OS 11 Big Sur

  • November 14, 2020
  • 21 replies
  • 25602 views

Hi,

I installed Big Sur in my laptop to test all of my programs first and I can't get Illustrator 2021 to open. I get the splash screen and it just sits there. I don't have any issues with InDesign or Photoshop. Anyone else having this issue? 

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi all,

     

    Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

     

    You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac and let us know how it goes.

     

    Regards,

    Srishti

    21 replies

    Show previous replies
    B
    barryledwards
    Participant
    November 18, 2020

    Had the same issue w/the Big Sur update. I just removed my wacom tablet drive completely, then restarted Illustrator (I did not need to reinstall Illustrator) and it opened fine.

      M
      Maurice0D44
      Participant
      November 19, 2020

      worked also here!

      vkdesign1970
      vkdesign1970Author
      Participating Frequently
      November 18, 2020

      Hi and thanks for your reply, I have already spoken with Adobe chat and discovered my issue was due to the Wacom tablet driver. It has been resolved. Thanks for the addtional information. When I update my main computer, I will save it in case I run into any other issues.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity ManagerCorrect answer
      Community Manager
      November 18, 2020

      Hi all,

       

      Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

       

      You may also try to remove the folder "com.adobe.illustrator" from ~/library/caches, restart your mac and let us know how it goes.

       

      Regards,

      Srishti

      C
      Catherine Maissin
      Participant
      November 18, 2020

      Salut,

      oui c'est pareil pour moi depuis que j'ai installé Big Sur. J'ouvre Illustrator et une fenetre noire apparaît, je peux ouvrir des fichiers mais je ne peux plus en créer de nouveaux car l'onglet est grisé. Que faire ? merci.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      November 18, 2020

      Hi there,

       

      Sorry to hear about this issue. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

       

       

      Let us know if this helps or if you have any further questions.

       

      Regards,

      Srishti

      EricJi
      EricJi
      Participant
      November 17, 2020

      Had the same issue, my suggestion is uninstalling your current version of illustrator, and install the ver.24.3 instead, that version works find on Big Sur.

        R
        ReWeb
        Participating Frequently
        December 2, 2020

        Me too here. Illustrator worked fine until yesterday on Big Sur. Suddenly.

        I open a doc, and cannot work at all.

        When I select an object, the screen go white ... then blue ... maybe green. If I press Command, I see my work again.

        I install 24.3 and it just work.

        MerMaiden
        MerMaiden
        Participating Frequently
        November 17, 2020

        PERFECT!!! It worked, and you saved my poor brain from exploding (not a huge loss but I'm sorta attached to 'thinking and designing'). ❤️

        MerMaiden
        MerMaiden
        Participating Frequently
        November 17, 2020

        It isn't opening at all for me either. Is there a resolution?

        A
        Artello
        Participating Frequently
        November 17, 2020

        Reach out to Adobe via chat.  One trick that seems to work for me: go to user/library/caches and remove the folder "com.adobe.illustrator", restart your mac.

          MerMaiden
          MerMaiden
          Participating Frequently
          November 17, 2020

          this worked!!! Thank you!!!

            W
            wukits581
            Participant
            November 16, 2020

            Do they have any idea how long it will be until it is compatible? I upgrade my imac without even thinking about it last night and if I have multiple jobs open illustrator just crashes when I try to save a file. It is fine if I have one or two open but its a pain keeping track of jobs that need done but arent open

              T
              Test Screen Name
              Legend
              November 16, 2020

              It's usually wise to wait a couple of months. This pain happens on every.single.OS.upgrade and is largely avoidable.

              W
              wukits581
              Participant
              November 16, 2020

              Ok, if you're used to Windows this is a very different ball game. Apple make money by forcing upgrades of other apps, so they move forward and block old apps very often, while Microsoft still run many 25 year old apps happily. Catalina blocked all apps older than 2019. Apple have said they will do it again in a couple of years to complete the switch to "M1" Macs. So expect serious issues with new OS upgrades, and plan them carefully. Always wait a while, and if this is a business machine with deadlines or for making money, run on a test system first.


              I appreciate it. I still have my macbook and another imac so I am still good to go its just a pain since I decided to do the upgrade on my main imac. I will just thave to make due with the others for now.

              T
              Test Screen Name
              Legend
              November 15, 2020

              Adobe say not to jump yet. 

                vkdesign1970
                vkdesign1970Author
                Participating Frequently
                November 15, 2020

                Thanks, I have no intention until everything works, thats why I test on my macbook first.

                A
                Artello
                Participating Frequently
                November 14, 2020

                Experiencing the same issue.  It was working right after the update last night but when launching this morning it failed to do so.

                  vkdesign1970
                  vkdesign1970Author
                  Participating Frequently
                  November 14, 2020

                  And mine has never worked. I mean Illustrator 2021 works on my main mac running Catalina, but no good on Big Sur. It's my main program so no upgrade for me until issue is resolved.

                  A
                  Artello
                  Participating Frequently
                  November 14, 2020

                  Contacted suport through Chat and they were able to help resolve the issue.

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