Illustrator Crashes on launch due to Plug-in Issues

[clémentt408673]

Tha app crash when loading, at "initializing plug-ins...vectorizeUI.aip".

I tried to remove this plu-gin, but then it crash to another one etc.

Unitil it closes at "initializin plug-ins...illustrator.exe".

I tried to uninstal and re-install illustrator, using the Adobe Cleaner Tol, but there is no difference.

I feel like it's problemm with my computer, maybe a corrupted file somewhere ?

I don't know.

If anyone coud help me please.

Thank you!

{Renamed by MOD}

[Monika Gause]

So you first uninstalled everything and then let the Cleaner tool get rid of all things Creative Cloud?

There is no Adobe Beta app installed anymore?

Can you tell us about your system?

Does it work when you boot into Safe Mode?

[Anubhav M]

Hello @clémentt408673,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, kindly try the suggestions shared here (https://adobe.ly/3B8CmMY) and let us know how it goes.

Looking forward to hearing from you.

Thanks,

Anubhav

[clémentt408673]

Yes I have uninstalled everything and cleaned with the Cleaner Tool.

There is no beta app installed, the only app installed from Adobe is Illustrator.

My system is Windows 11: Version 10.0.22631 Build 22631

My computer is the SurfaceLaptopStudio (First edition, with RTX graphic card).

I tried to open in safe mode as well, it didn't work.

[Anubhav M]

Hello @clémentt408673,

Thanks for confirming. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? Also, if you have any antivirus software installed, disable them temporarily, and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[clémentt408673]

Thank you for your help.

Unfortunately none of these options worked.

I tried to open with another user acount, as an administrator and without antivirus.

The problem is still there.

The launcher crashes at "initializin plug-ins...illustrator.exe".

[Srishti Bali]

Hi @clémentt408673

I’m sorry to hear that the previous steps haven’t worked for you. This is unusual, especially after using the cleaner tool. It seems we may need to repair the Visual C++ DLLs. I recommend trying the solutions provided on this page.

Regards,

Srishti

[clémentt408673]

Hello !

I have updated the vicual C++ driver.

There is still the problem.

Has anyone encountered this issue before ?

[Anubhav M]

Hello @clémentt408673,

I am sorry to hear the suggestions did not help. Would you mind trying the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps:

- Close all Adobe apps

- Uninstall all currently installed Microsoft Visual C Redistributable packages

- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/3zkcw8s)

- Relaunch Illustrator


Looking forward to hearing from you.

Thanks,

Anubhav

[clémentt408673]

Hello !

Thank your for your help.

I have uninstalled all version of Visual C++ and dowload the lastest version available on the link you shared.

Unfortunatly, it is still not working.

I have no idea what is the reason of the crash...

[Anubhav M]

Hello @clémentt408673,

I have sent you a DM. Kindly check.

Anubhav