Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

[Boon23853857gxj4]

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

[Scott3906575417sn]

I have managed to get around the issue by saving a file which was previously crashing - created on an older version of Illustrator (within the last 2 months) - as an EPS.

Close Illustrator. Then open illustrator and the EPS file. I can now copy and paste without any crashes.
I have yet to test properly if then saving as an AI file again brings the issue back. 

[Hannah28417173g6qs]

This is working for me - if I save my old illustrator file as an EPS file, I can open it and copy and paste without crashes. However, if I then resave that file as an .ai file and try and open it again, it goes back to crashing.

[belinda_6897]

Hi Scott, this also worked for me but only the first time I tried to copy something - the second time within the same document it crashed! Nearly there!.... an actual solution would be much better 😄

[Paul34707978fpvu]

Can confirm that noew files work and old one don't.

[efficient_captain1991]

I'm using Adobe Illustrator version 29.7.1. When working on a new file, copy and cut functions work fine. However, when I open older project files, Illustrator crashes, and also when I try to copy or drag vector artwork from those old files into a new one the issue happening.

[Paul34707978fpvu]

Who else is trying to use work arounds, then forgets and hits the copy/cut only to be reminded by that frozen white arrow? I'm laughing now, but will be crying soon. C'mon team Adobe! You've got this!

[Juan291364316xl2]

i worked on a single flyer that would normally take 2 hrs  for 4 hours because of this lol. I kept of copying and crashing it, sometimes it would save your progress and other times it wouldnt........

[louise_1151]

yes, me too. Have to create new ability to bot CTRL C and X!!

[Brian34626243v626]

I am also have this problem. but I found that after save it into eps format, you can then copy and paste without crashing program. I temporarily use this method to continue my work first.

[Marina5D8E]

I tried the same, but mine still crashes

[LadyFife]

Experiencing the exact same issue. I am glad that it at least isn't just me. 

[pranali_0570]

My Adobe Illustrator keeps crashing when I try to copy or cut something. 
This issue is happening within my team. Everyone is facing the same issue.
Please help me to resolve this as soon as possible.

[Abhishek Rao]

Hi everyone,

Thanks again for your continued patience and for sharing detailed reports around the crash issue when copying in Illustrator 29.6.1 and 29.7 on Windows 11.

I’ve connected with the product team, and they’ve asked if affected users could try temporarily disabling Microsoft Defender and then test the copy workflow again in Illustrator.

Your help in testing this will greatly assist the investigation. Please remember to re-enable Defender once you've tested.

Let us know if disabling Defender makes any difference or if the issue persists.  We’re actively working toward a resolution.

Thanks,
Abhishek Rao

[belinda_6897]

Hello, I am already running it without Windows Defender. The company I work for uses network security measures and crowd-strike for protection, so I don't know if that info is of any use but yeah, no windows defender here anyway.

[Paweł5E57]

not only on "29.6.1 and 29.7 on Windows 11." 28.5 and 28.0 too 

[belinda_6897]

yes i agree with Pawel - when the problem first started i was using 28.0

[Scott_Chegg]

Concerned that the investigations only seem to be looking into versions 29.x when many have stated thatthe Copy Crash issue is affecting older versions too.
I am one of two in our studio of 20 that are a week into having this problem .. we all use version 28.4.1

[tph05433164088lp7b]

This is also happening on Windows 10 for me, it started happening yesterday. Seems to affect all versions of illustrator too.

[heather_feather_1973]

I am the same, it just started happening today. I have tried reverting to earlier version, I am not running defender, and it is the same from simple image (a path) and have nothing on my clipboard. This is a major blocker!!!! I have reported on all the multiple instances of the program crashing from varying where I copy from, and how I select the copy.

[Seth37578523q9is]

I am running 29.7.1 on windows 11 Enterprise. Having exactly the same issues. 

[louise_1151]

Disabling Windows defender did not work.

[Juan291364316xl2]

no change....

[befey]

I just started getting this issue this morning. We're still on version 25.4.5 and Windows 10.

[Michal5EBD]

Just adding my notes here. I have multiple team members having this issue on Lenovo Win11 devices. We have tried, uninstalling/reinstalling, event viewer shows us the logs of the event. I am happy to forward those over to support if you need. It points to a faulty module, or rather Illustrator is causing the module to crash: ole32.dll

Faulting application name: Illustrator.exe, version: 29.7.1.8, time stamp: 0x688ca977
Faulting module name: ole32.dll, version: 10.0.22621.5415

I reregistered the module, no change, updated GPU drivers, no change, BIOS updates, no change.

SFC /Scannow + dism.exe multiple times found a few issues, resolved, restarted, repeated to ensure all integritited. Ran chckdisk/ram test, all clear and the issue persists.

Safemode on our laptops has failed.

Please tell us there is an engineering team looking into this, at this point Illustrator is a broken product we are all paying for.

[cameron_2047]

The issue persists after disabling Defender.