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Participating Frequently
December 3, 2021
解決済み

Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

解決に役立った回答 Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 //  22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada. 

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

 

Gracias! Espero su respuesta 


Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

MSWinDefendUpdate.pngexpand image


Looking forward to hearing from you.

Anubhav

返信数 171

Ton Frederiks
Community Expert
Community Expert
August 9, 2025

I can find only one vote (edit: has become 10 since August 😎 on this UserVoice report:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50302284-illustrator-crashes-using-copy-command

Participant
August 9, 2025

Dear All,

 

Adobe Illustrator crashes every time I copy, this problem started yesterday. This problem happens in all the computers that have installed Illustrator. I had tried to reset preferences, unselect the GPU, reinstall the Illustrator, update to the latest version 29.71, and turn off Windows Defender, but still the same problem. 

 

Any idea that can help me solve the problem?

 

Many thanks.

 

jane-e
Community Expert
Community Expert
August 9, 2025

@itr73957797 

 

i've moved your post from Using the Community to the Illustrator forum.

 

Jane

Participant
August 8, 2025

I'm having the same issue. Cannot use the copy function without Illustrator crashing instantly.

Participant
August 8, 2025

Has there been any resolve to this issue? I need to copy and paste to multiple layers in my file, so using the Alt+drag to copy is not an option for me. AI is provided on my work computer so I cannot work in safe mode or turn off Window defender. Any help would be appreciated..

Participating Frequently
August 8, 2025

I wanted to give an update to Adobe based on what I've been testing out. Still no solution, however it definitely seems like it's somewhat related to opening Illustrator files. 

I'm on my work laptop so I can't disable Defender on Windows to test that out. I've tried many times to copy/paste when starting a brand new document and it works perfectly, but once I open a previously created file, copy/paste freezes the program and crashes. I also tried the other way around; I opened the previously created file and then created a brand new file and the crash happens then, too. The common factor between the two is the freezing/crashing happens once an old file is opened up at any point in the process.

I've also tried installing Illustrator (Beta) and the problem persists. 

 

I did one last test by creating a brand new document, knowing that anything I create can be copy/pasted. I tested it to make sure it worked (it did) I then saved the file to my desktop and closed out of Illustrator. I opened the file again, directly from the .exe file on the desktop, tried to copy/paste and it froze/crashed.

I guess, luckily, we can ALT (Hold) to duplicate, but that'll be small learning curve to make that stick for the time being, haha.

Grrambo
Participant
August 8, 2025

Seems like this is a PC Microsoft update issue. I am on a Mac and have the latest OS and latest Illustrator and there are no issues. I'm here trying to help someone who has this issue on Windows 11 , their entire graphics department can't do their work today because of this problem. I'm going to message Bill Gates and tell him about this, and I'll ask him to make MS Word suck less while he's at it.

Grrambo
Participant
August 8, 2025

Work IT department believe it's a Microsoft Defender Issue as that was recently updated. If you are able to disable that, then restart and test it, that will fix it. If you are working for a company that does not let you disable it then message your IT department and let them know that it's likely the culprit.

Participating Frequently
August 8, 2025

Did this work?

 

Participant
August 8, 2025

Unfortunely I dont have a solutionm, but Im having the same issue. Its any time I copy anything it immedately crashes making it essentially unusable. Hoping Adobe fixes this quickly.

Participating Frequently
August 8, 2025

Same here. We’ve been having the same issue since yesterday

Participant
August 8, 2025

Me and my co-worker are also experiencing the same issue, any time I try to copy it just crashes. Really hoping this can be resolved quickly as it is a major delay to my work!

Known Participant
August 8, 2025

Yep same issue here with copying. This is a critical issue. Working on Windows 11 version 24H2. Adobe, please advise on solution. Started happening yesterday 8/7/2025.

Known Participant
August 8, 2025

Just to add, last OS update on 7/9, Firmware on 8/8, MS Defender 8/5 and 8/7.