Illustrator crashing repeatedly on week old computer?

[Galena22]

Hi - I had a new computer last week and was delighted to finally be able to use Illustrator for the first time. However, I'm finding it is crashing every 10 mins or so... surely this should not be happening.  Everything is up to date and my spec is: 
Processor AMD Ryzen 9 7845HX with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.2 GB usable)
System type 64-bit operating system, x64-based processor

I am paying rather a lot for Illustrator each month and am very disappointed it is so unstable?  Anyone have any ideas how I can get it to stop crashing over and over again?  Help appreciated; please be aware I'm no where near a techie.

Thanks

[cagatay35965632mhnq]

Hello,
Thank you for your suggestions but sadly I've already tried them(https://adobe.ly/3Vfkjwy) and none of them worked for me 😞 
And about submitting crash reports(https://adobe.ly/3ThctzT) already did that too. In fact I've sent many crash reports after started getting these crashes so often, waited for some update hoping that bug is gonna be fixed but that also didn't help 😞

[Anshul_Saini]

Hello @cagatay35965632mhnq,

Thank you for trying the suggestions provided and submitting the crash reports. We understand your frustration, and we apologize for the inconvenience caused by these crashes.

Our team is actively investigating this issue and working to find a solution. We have forwarded your crash reports to our product team for further analysis.

Please allow us some time to investigate the issue thoroughly. We will do our best to provide a resolution as soon as possible. In the meantime, if you have any further questions or concerns, please feel free to reach out.

Thank you for your patience and cooperation.

Best regards,

Anshul Saini

[Anshul_Saini]

Hi @cagatay35965632mhnq,

Thank you for your patience. Could you please let us know if you are still experiencing crashes with the latest version of Illustrator (28.5)? Numerous crash and performance fixes have been made in the last couple of releases.

If you are still experiencing crashes, please submit a new crash report with version 28.5 and let us know if these crashes occur with specific reproducible steps or randomly. This information will help us further diagnose the issue.

Thank you for your cooperation and understanding.

Best regards,
Anshul Saini