Illustrator crashing when I switch language

[Sarash219202455hrd]

My Illustrator (28.2) crashing when I switch language from English to other language by input language hotkey I used 'Left Alt + Shift + 2' to change the language to Thai and the app crashed after I pressed these shortcut (But when I pressed 'Left Alt + Shift + 1' to change the language to English, the app was fine)

The app was totally fine when I type the text somewhere else (like notepad) then copy and paste the text

or even I switch the language by using taskbar, the app still working

My Operating system is Windows 10

I didn't receive the error messages or crash reports since the app was not reponding and frozen out

Actually, my After Effects got the same problem for a month but seems like no one could help me

https://community.adobe.com/t5/after-effects-discussions/after-effects-keep-crashing-when-i-switch-l...

Thanks in advanced for any help.

[Monika Gause]

So you are changing the input language of the keyboard? Does it work when you change lanuage manually and not with the shortcut?

I suppose you already rebooted the computer and reset the preferences (which erases all your settings). Maybe let Customer Care take a look at this: https://helpx.adobe.com/contact.html

I haven't seen too many people having experience with Thai language in Illustrator in this forum.

[Sarash219202455hrd]

When I switch the language by using language button on the taskbar, the app still working

[Anubhav M]

Hello @Sarash219202455hrd,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3SNJaoq) and checking if it helps? Also, kindly share a screen recording of the problem, and submit the crash report using your Adobe email address, and share it here for quick tracking. Steps are shared here: (https://adobe.ly/48vx7lK). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

Thanks,

Anubhav

[Sarash219202455hrd]

Ok, I'll try

Thanks

[Angelic_Gemstone5C49]

I have the same issue.

Illustrator is practically unusabel due to this. I NEED to change the language, but Illustrator instantly freezes.

I need a refund!

[Ton Frederiks]

And if you quit Illustrator, change language and start Illustrator, does that work?

I am on a Mac, which does not have that  shortcut switch option.

[Angelic_Gemstone5C49]

No Macs here, in my area everybody uses Windows...

Starting with a language already set works slightly different...

Windows is configured to switch the language separately for every application. Therefore, starting AI defaults to English (but this can be anything else). Therefore, changing the language has to be done while AI is already running.

Another important thing is that the language has to be switched while AI is open, because different texts has to be typed in several different languages - an obvious case of using multiple language inputs.

Currently there is one single way to use Illustrator: write the texts in another software, eg. Notepad, then copy/paste every single piece of text to in its place... Quite archaic and very time consuming.

Accidentally switching the language means UNRESPONSIVE FREEZE (End task), the only way to recover the work is frequent saves or the automatic recovery.

As a software developer I really feel ashamed. Adobe really needs a deep bugfix edition for all their applications and also needs banning those incompetent developers and testers. Years ago all Adobe software was free of such basic untested bugs...

[Sarash219202455hrd]

When the program freeze, i was like... forced to restart the program, so the program's still work until i hit the same problem

[Srishti Bali]

Hi @Sarash219202455hrd and @Angelic_Gemstone5C49,

Sorry to hear about this experience.  I am hopful that the issue is resolved now. If not, I would request if you could share some more details like:

Are you seeing this behavior in other apps too? @Sarash219202455hrd, I saw that you reported similar issue with After effects too. Was that resolved? 

Exact verison of Illustrator you are working on?

We're here to help! 

Regards,

Srishti

[Nikola.K]

Same here. Windows 10 and Illustrator 28.5 64bit crash on switching languages via shortcut keys. It doesn't happen in app without opened or created documents. Steps to reproduce:

1. Open Illustrator

2. New Document

3. Switsh language with shortcut key (alt+left shift+1, alt+left shift+2...). Illustrator not responding anymore.

This bug is existant for a while but I can not say when it was introduced (I think i registered it in 2023 first time).

Since it very easy to reproduce there is no need to ask users for video. Of other applications, InDesign and Photoshop, at least, aren't affected with this bug.

[Anubhav M]

Hello @Nikola.K,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I tried replicating this behavior on my end by opening a new file in Illustrator and then switching between languages (Windows + Space) in the text box, but I was unable to do so. 

Would you mind trying the suggestions shared in this help article (https://adobe.ly/4f7eVTV) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4fczTAy). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[Srishti Bali]

Hi @Nikola.K

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti

[dusan_8073]

Any response on this, please? I have the same issue.

[Anubhav M]

Hello @dusan_8073,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Z101sT) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/3WM1yQN). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav