Participating Frequently

Question

Illustrator Creating many PNG and TMP files

Forum|Forum|3 years ago
August 28, 2022
12 replies
34463 views

Hi,

We have been using Illustrator latest version in a Windows 10 pro 32GB Ram with SSD desktop PC.

Since recently, while we work on many .PNG files and PNG.TMP$$$ types files are created inside the working folder. PNGs are created as 1.PNG, 2.PNG....211.PNG and within same folder 1.PNG.TMP$$$, 2.PNG.TMP$$$.....211.PNG.TMP$$$ likewise around 400 files are appearing. What could be the cause of this?

This topic has been closed for replies.

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curious_guide42079

Participant

Screenshot_2024-03-24_015056.png

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curious_guide42079

Participant

YES, I′M ALSO GETTING THE SAME ERROR IN ALL FOLDERS, AND PNG.TMP$$$. FILES ARE BEING CREATED UP TO 4K IN ALL FOLDERS."

Anubhav M

Community Manager

Hello @curious_guide42079,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, the folder location where your work is saved (internal/external/network drive or a cloud-synced folder like Dropbox/Google Drive/etc.), and a screen recording of the problem (https://adobe.ly/4a6qXKd), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

AnvilSigns

Participant

I've had this issue for a couple of Illustrator versions now. It is not happening on network drives. Only locally. And with no svgs. It's most noticeable when saving using an action. I'll get hundreds of the blank pngs like described.

Anshul_Saini

Community Manager

Hi @AnvilSigns,

I understand that you are facing an issue with Adobe Illustrator where it is creating many PNG and TMP files, particularly when saving using an action. In order to better assist you, could you please provide some additional details? Specifically, it would be helpful to know:

The version of Adobe Illustrator you are using
Action file (.aia)
Any other relevant information about your workflow, such as file locations/ path, OS, etc.

I will be looking forward to your response.

Best,

Anshul Saini

stuartb36982468

Participant

Same issue here. Although time consuming and annoying, normally I can delete the temp files. Today however, Illustrator created 1800 temp files in my desktop which locked me out of my computer until IT could remote in and fix the issue.
I certainly hope a fix is coming soon!

5

5Star274098689pxo

Participant

Also having the same issue. Seems to have started when I installed the Pantone app / extension a couple of weeks ago. Never happened prior to that. Coincidence?

Anshul_Saini

Community Manager

Hi @5Star274098689pxo,

Thanks for reaching out. This generally happens when working through a network drive or server, or it can happen in some instances when importing/exporting SVG, which is an expected behavior.

Would you mind turning off/ unchecking the following settings (screenshot attached) in Illustrator preferences and see if that helps:

Also, would you mind confirming if you are using SVG files containing images in Illustrator and sharing a small screen recording demonstrating the issue? It would be really helpful.

Looking forward to your response.

Thanks,

Anshul Saini

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Zach_from_Inikosoft

Participating Frequently

Taking a poll, are you storing your working files on your local computer or are you using any type of cloud service like Dropbox?

Kevin Stohlmeyer

Community Expert

I work locally then sync to my cloud service. If I work out of my synced folder with sync turned on all my files create temp files that are then synced and stuck. This includes Excel, Word, Illustrator, etc.

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Zach_from_Inikosoft

Participating Frequently

We just noticed this problem happening. I deleted folders 1.png through 9.png and the corresponding tmp$$ files. This is not an acceptable bahavior for a program. We are using updated Creative Cloud versions of the software on a Windows 10 computer.

lindam0213

Participant

Hello - I am having the same issue - I had to delete over 16,000 files yesterday (tmp files and their respective 'empty folders' which took a long time and slowed down the Sharepoint shared drive for me and my colleagues. Please supply a solution ASAP because I don't have time to keep deleting thousands of these files every day.

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Zach_from_Inikosoft

Participating Frequently

Hello @lindam0213 @Zach_from_Inikosoft,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

Close all Adobe applications
Uncheck the Automatic Proxy from Internet options.
Internet Properties>Connections>LAN settings>Uncheck Automatically detect settings
Restart your computer and relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

Thank you for the idea, this fix seems to be focused on the temp file that Illustrator creates when saving a file. This does not address the subject of the problem as I understand it. I know the temp files you speak of, they appear and sometimes do not auto delete but are for the most part, innocolous. The thousands of folders and matching "#*.tmp$$" files that are being created in a folder on my computer are somewhat more annoying and seem almost malicious in their number and distribution. When I have to delete them, the entire admin team in my dropbox account gets a notification of a mass deletion event. Once again thank you for taking the time but I do not beleve that this is a fix for the problem I was trying to help report.

J

juliannew37388710

Participant

I just had the same issue with nearly 3000 folders created, all empty and duplicates of all of those as temp files. It looks like they all have successfully been deleted, but still wonder where this came from and why.

Mine seemingly showed up when I exported as a png, but I haven't been able to duplicate the issue. Maybe just a bug, but still weird!

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ArekBE7

Participant

I have the same problem

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ArekBE7

Participant

Also in folder with AI file there are some gude .log files with this text inside:
08:26:44:723 [ALWAYS] GUDE Logging Started
08:26:44:774 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
08:26:44:774 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
08:26:44:775 [ERROR] Initialize resume cache pointer failure
08:26:44:776 [INFO] gude policy POLICY_USER limit (4,4,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 1, timeout 86400
08:26:44:776 [INFO] Initialized -- gude-lib version: v0.11.1 app: gude