Illustrator CRITICAL Nvidia card bug

Reporting back
i5, Win7, 64, vanilla Intel HD video

My card can't handle GPU, so it is turned off automatically

I was having the same problem with no nvidia card, until I installed the latest 2017. Then, things speeded up remarkably, and I have been able to work for hours at a time.

I have been using it for a week now, and a few things are still slow or behaving badly. I do still have to close down occasionally and restart when it becomes unusable. I thought I would report on the problems with a mostly-usable version in case anybody finds clues there.

• Scrolling, panning, and using the hand tool are still insanely slow.  Always. The only way to get things centered to work on them with reasonable speed is to use Ctrl+A to view all, then use the Select Tool to drag over the area I want to see. Unfortunately, it often doesn't display what I have dragged over in the middle of my screen. Half of it is off screen, and I have to use glacial alternatives to reposition it. Sometimes, it does center it in the middle of the screen for awhile, but then suddenly it jumps to display it in half screen. I believe there is a bug in the new "feature" which is supposed to make it easier to center things. Combined with glacial positioning tools, this is one of the main things that makes this version so maddeningly slow. There doesn't appear to be any way to turn off the new "feature." If someone knows how, please let me know, and I will try that.
• I have used both a Microsoft mouse and a Wacom tablet (Inuous Pro Medium) without any trouble except scrolling. Scrolling outside of Illustrator with both is fine. Glacial within using both.
• Shut down and restart restores speed again. But I almost always get a note that there is a large amount of data on the clipboard, even though I haven't been doing much in the way of cut and pasting. Lots of cutting and pasting leads to slow downs.
• I haven't had any problems with strokes and fills as reported by others, but the files I have been working on don't have a lot of complex fills and strokes.
• Text works fine. One of the files I have worked on a lot has an usual amount of text for an Illustrator file. No problems with text functions in that file or elsewhere. I have lots of fonts and no font manager, so it's a good test.
• I was careful to uninstall plug-ins and to make sure they are not in the install folder. I have re-installed Artlandia. It works fine.
• Astute Graphics recently came out with a 2017 compatible version. I will install that shortly and report back.

There are many features of 2017 that I just love. I would be thrilled with these improvements had not all the regular stuff you do every other minute in Illustrator--scrolling, panning, zooming, etc. become soooo sloooooow. Features are nice, but not at the expense of basic performance.

I know that, rather than engage in lots of expensive testing, software companies these days are throwing it out there and letting the blow-back guide them. Adobe needs to stop this practice. They have a customer base of people who make their living with this software. For them, it's the worst possible model.

The reason the old user forums worked was lots of participation by Adobe staff and specialists. Right now, it's like throwing a note in a bottle into the sea to gather with other notes in bottles which nobody is reading.

Okay theres a big problem going on right now and people will keep complaining alot more aggressively if nothing is going to be done about it. Theres no transparency about the bug fixing at all, no status, nothing. People need to complain and complain and complain to get a "we are working on it" from an uncertified account. It would be really nice if we could know whats going, how many peeps are working on it and if they work daily on it, because if theres no solution within the next weeks, we longterm have to switch all our workstations to other programs/tools. The whole forum is flooded with problems regarding AFX/AI/Media Encoder taking almost 3 times longer to render stuff, AI being completly useless after 5mins of work, et cetera. We're stuck and going back some versions doesn't work since they are all using GPU acceleration and not using GPU acceleration makes working unbearable since the whole office is used to the GPU zoom feature, its like taking away the windshield of everybodies car and be like: "You will adapt to it, wait until we fix it in 3-4 months".

Please Adobe / NVIDIA, a bit more transparency could lead to a lot less complaining. I personally think theres something wrong with how data gets saved / cached, since these problems always occur after some time (the memory, cache loads itself totally full, until one process is so slow that the multi-threading leads to the lagging GUI in Illustrator.) If you restart Illustrator the cache gets cleared and you can work 5 minutes again, until the cache is full again, yadayada you get the doom loop.

Same here since last year, when i buil my workstation with windows:

I7-6700

MSI GTX960

Windows 10 x64

32gb DDR4

Nvidia drivers: 378.49

Illustrator version: 2017.0.2

I tried with every illustrator version in the creative cloud and im working with cs6 (hasn't gpu aceleration) and work "great"... but im paying for CC2017.

Thanks Pkirst for help us

I have posted about my new desktop suffering from this issue and the only solution was to physically remove the quadroM2000. Another member of my team just received a new machine and has this issue now as well.

Precision 5510 15"

i7-6820 HQ 2.7 Ghz

32 GB

Quadro M1000M

nvidia driver 358.94

Turning off GPU acceleration in AI doesnt help.

using the nvidia panel to switch to igpu doesnt help.

My coworker isnt close to being a pro user, but soon came to me (I'm not IT) asking why objects take so long to move, and why the menus were so jittery.

This machine is unusable when running Illustrator. We use AI as our primary design app. I cannot remove the card in this laptop so, Adobe, nVidia; what do you suggest? We bought 2 machines+GPUs that are supposed to work together. Each company makes that claim on their site. Yet, they don't function together AT ALL. In fact, they render the entire computer unusable.

I think the most We are going to complete 3 years with this error and the problem persists. With each new version that takes out the insect company persists every time it gets heavier. The only solution from what I've seen on the internet, is to stick with CC 2014 or earlier versions ... Oh, change Hardware, remove Nvidia and put ATi or use an Intel with integrated graphics to not present these desperate and annoying delays. The problem is that I am Fan Boy from Nvidia T.T and in terms of games is the maximum. Help!!!

3 years in and they still haven't been able to solve this problem. I assume that it is something core to the program or it would have been solved already. That is pretty terrible...it gets really annoying really quickly so I wish they would solve it. At least it is getting more recognition now. I have had this problem in varying degrees of terrible since 2014 or so. I suppose it is effecting more people now so that's a good/bad thing.

Same slowdown problem has been with me for almost a year now. Working on a DELL XPS 15 with Nvidia 960m, Intel i7-6700HQ, 16GB RAM. My personal feeling is there seems to be some kind of information build up because as Illustrator slows down (a lot of copy pasting seems to contribute to this as well), it also effects the rest of the computer. In my case, after extended use with the slow performance, Illustrator will always stop responding and quit when I decide to do a quick zoom (alt+scroll) and immediately move (H command), it'll just freeze at that point. I've turned off automatic saving thinking it might give me a longer working window before the slowdown creeps in.

Some of us have been waiting for months. For me personally, about a year since the first time I got this problem. I initially thought it was a problem with some plug-ins (Astute software). But hours later, it came clear it was an Adobe problem.

It is not normal to not comment on those problems from their end, not any official word.. And not to even fix this in CC2017.

I wonder if Adobe should either refund some money for all those problems. Maybe a collective class action?

So yeh, same issue here, just got Brand new workstations at the office,

Xeon e5-2630 v4

32gb ram

Geforce GTX1080

exact same issues as the others here really.

no onboard gpu so cant turn it off and try that.

got newest drivers installed, laggy as shit still, once i turn illustrator off the computer works flawlessly with photoshop and my 3d software.

first program´s i installed was adobe suite, and literally nothing else on it, and this issue still persists.

my old was a laptop, with Quadro card and I7 cpu 32gb ram, still had the exact same shit issues for a long long time,

Please, pretty please with sugar ontop, fix this.

side note, my other laptop, i5 crap cpu onboard card and 8gb ram works BETTER with illustrator than my stationary workstation which is pretty retarded.

on a side note, can you also fix so that illustrator takes full advantage of my 20 cores rather than just working with 1 or 2 at a time? =)

Hi Everyone,

I am 6 hours into having the slowdown fixed. I previously could not run for more than an hour without severe system wide slowdown.

Solution: I removed my GPU (quadroM2000) and I'm running on integrated graphics.

This is a brand new workstation.....

With nVidia's recommended card......

i7-6700

32gb

Wacom intuos 5

Quadro M2000