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Illustrator dejó de funcionar y no guardó archivo, aunque tengo configurado el autoguardado

Explorer ,
Sep 26, 2024 Sep 26, 2024

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Estaba trabajando en un documento en nube y el programa dejó de responder. Estoy desde windows asi que dice "No Responde". Pasan varios minutos e intento cerrar el programa, hago click en la opción, esperar a que el programa responda, y sale un mensaje como Illustrator esta recopilando datos, o algo así. Se termina de cerrar y busco si hay algun recuperado o algo y nada. 2 horas de trabajo eliminados. Estoy segura que guarde varias veces antes. De todos modos, tengo la configuración para datos de recuperación cada 2 minutos, y autoguardado en nube cada 5 min. Es imposible que haya perdido 2 horas de trabajo, y aquí estoy, con todo el progreso avanzado eliminado completamente.

 

Ya revise la carpeta de Data Recovery y esta vacía, y en propiedades dice que no tiene tamaño. No hay nada.

 

Es primera vez que me pasa algo así, es bastante grave ya que estoy 100% segura que guarde despues dentro de estas 2 horas. Minimo 30 a 20 minutos antes de que dejará de responder el programa.

TOPICS
Bug , Sync and storage

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Adobe
Community Expert ,
Sep 26, 2024 Sep 26, 2024

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Do not rely only on the File Recovery. Never ever.

 

Does it work better when you save local files?

Is your network connection working reliably?

Did you already log out and then in to your Adobe ID?

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Explorer ,
Sep 27, 2024 Sep 27, 2024

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This has never happened to me before, I've always worked from the cloud for quite a few years. Do you recommend that I start working locally instead? I have a stable internet connection, with good speed, 1 Gbps. I connect via wired connection

I log out and then in to my account, nothing happened, it's still the same.

I've already accepted that I'll have to work again on everything I lost, but I still don't understand how after so many years, it could fail like this, having saved manually.

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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What do you see in File > Version History ?

If it saves every 5 minutes, there should be a long list to get back to.

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Explorer ,
Sep 27, 2024 Sep 27, 2024

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I checked it and seems to have stopped working, the history says that the last time it was saved was at 2:51 pm and the program froze at around 4:00 pm

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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Then I would suspect the Internet connection, since it seemed to have worked for you reliable in the past.

But it is only a guess.

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