Illustrator didn't work

[Guest]

I use the current version. This is the problem now. Then I installed the previous version also having the same problem. Then I uninstalled the whole Adobe Creative Crowd and restarted the PC. Still can't get rid of this problem. Work has stopped. Urgent solutions are needed

[manal shanableh]

go to creative cloud app, up right on your profile icon, contact us, you will access to live chat and they will fix the problem.