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Illustrator doesnt use gpu when rendering

Explorer ,
Nov 28, 2022 Nov 28, 2022

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When I want to render my 3D text in illustrator with raytracing my programm is crashing because it is using just the cpu to render it... And my CPU is 100% used then.

Processor: AMD Ryzen 5 3600X 6-Core Processor

GPU: RTX 2070 SUPER

 

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Bug , Performance , Tools

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Explorer ,
Nov 28, 2022 Nov 28, 2022

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did anyone have this problem

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Explorer ,
Nov 28, 2022 Nov 28, 2022

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hello?

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hello @SKULL.edits,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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