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M
Michael Ningis
Participating Frequently
March 8, 2022
Question

Illustrator File Error

  • March 8, 2022
  • 4 replies
  • 163 views

Hi,

I am trying to open a ai file but this keeps popping up. When opening the file almost all files are missing. Is there any solution to this in recoverying the lost files?

This topic has been closed for replies.

4 replies

M
Michael NingisAuthor
Participating Frequently
March 9, 2022

Hi @Monika Gause @Anshul_Saini @Met1  

Thanks for the response.

My problem has already been solved. Got assistance straight from the Adobe Support Team. I shut down illustrator, renamed my file and moved to a different location and then tried opening it again. I also restarted my Mac.  

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    March 8, 2022

    Hi @Michael Ningis,

     

    We are sorry to hear about this. Have you tried opening the file in Adobe Acrobat, as @Monika Gause suggested?. Would it be possible for you to upload the file to CC, Dropbox, Google Drive, or any similar service and share the download link here or via DM. I will check it at my end.

     

    Thanks & Regards,

    Anshul Saini

    Met1
    Met1
    Legend
    March 8, 2022

    When and where was the file(s) saved originally?

    Where are you trying to open it from - network, cloud, local?

    Mac or PC and OS?

    What version of Illy?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 8, 2022

    Can Acrobat open it? In that case you might get some more content. It won't be fully editable and it might be a hot mess. If you see something in Acrobat, please tell us and then we can see how to get that into Illustrator.

     

    Also maybe @Anshul_Saini can help you with the AI file.

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