Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Illustrator isn't saving any of my documents even after saving them before exiting

Community Beginner ,
Apr 08, 2022 Apr 08, 2022

For the past three days ive lost my work because illustrator isn't saving them even though it says it does before i close,, i've saved them in the cloud and on my desktop but when i go to open the files they are no where to be found and the work it shows saved is from two days prior, its like the last 24-48 hours get erased for some reason. I've gone through the steps to recover but the folders where the files should be are empty and do not have my files in them. I'm beyond frustrated right now and really need someone to help me solve this problem. Has anyone else expierenced this? if so what is going on? thank you

TOPICS
Bug , Import and export , Performance , Sync and storage
155
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 09, 2022 Apr 09, 2022

Have you tried turning off Save in Background in Preferences? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Apr 10, 2022 Apr 10, 2022
LATEST

Sometimes this happens after restarting the system. Try to save the current artwork as PDF, then open Preferences (Ctrl/Cmd+K) and press "Reser Preferences". Restart Illustrator. This must help.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines