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Illustrator Mac 2024 freezes on launch, won't start

Engaged ,
Aug 02, 2024 Aug 02, 2024

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It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

  • Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
  • Used the Cleanup tool to remove Illustrator and CC desktop
  • Deleted font cache using Terminal
  • No 3rd party plugins or anything else to remove, no scripts to launch
  • Removed Illustrator caches
  • Removed beta version
  • Rebooted several times

 

System info:

  • M2 with 16 gb
  • Sonoma 14.4.1
  • System Monitor shows 9 gb free before trying to launch
  • Monitor shows 12 gb used when launch attempt is in progress
  • 95 gb disk available, trash is empty, iCloud is nearly full
  • Other CC apps are installed but not running

 

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

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Bug , Performance

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correct answers 1 Correct answer

Adobe Employee , Aug 07, 2024 Aug 07, 2024

Hello everyone,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specif

...

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Adobe
replies 386 Replies 386
Community Expert ,
Aug 03, 2024 Aug 03, 2024

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Update Sonoma to the latest version first. That one seems to work at least for a lot of people.

 

Check out what Mike and Anubhav wrote in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-black-homescreen-and-no-add-...

 

If nothing else works, please try and contact Customer Care. They can login to your system. But that will only work during the week.

 

https://helpx.adobe.com/contact.html 

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Engaged ,
Aug 03, 2024 Aug 03, 2024

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Thanks. Upgraded Sonoma to 14.6 but it makes no difference. Illustrator still freezes upon launch and the OS throws a message that it's out of application memory.

 

What kills me is this debilitating bug isn't unique to my machine and it isn't recent. It's known and unaddressed. Adobe has become the Boeing of the software industry.

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Community Expert ,
Aug 03, 2024 Aug 03, 2024

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What else is running on the computer?

Do you have a Window manager? Such as Rectangle or Magnet?

Do you have an additional monitor?

Do you have the software Display Pilot?

 

16 GB of memory is not a lot actually.

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Engaged ,
Aug 03, 2024 Aug 03, 2024

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None of that is installed and I closed all other running applications even though that shouldn't be necessary. And 16 gb is more than enough for Illustrator. Heck, I used to run it on my Intel Mac with 8 gb. And this machine has no problem running Premiere Pro, After Effects, Audition, Acrobat and Camtasia, all resource hogs. It's not like Illustrator is slow. I just didn't start.

 

I finally fixed this issue with the nuclear option, which I wanted to avoid: I scrubbed this machine clean of everything Adobe. Even the full blast of the cleanup tool didn't remove everything. There was still detritus in the Applications folder and app launcher I had to remove manually. Then I reinstalled the CC desktop, and from there installed AI (and also Photoshop). Finally working, after too much time fighting with it. Now I have to re-install all the other stuff.

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Adobe Employee ,
Aug 06, 2024 Aug 06, 2024

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Hello @tunghoy,

I'm sorry to hear about your experience, and I'm glad to hear that you were able to resolve the problem. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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New Here ,
Sep 12, 2024 Sep 12, 2024

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LATEST

I'm only running into these problems now somehow, a month after all of these other complaints. None of any of these solutions have worked for me though. Also, people keep referencing that they upgraded their IOS to Sonoma 14.6, and I just updated mine and it's at Monterey 12.7.6. It says that my Mac is up to date. I don't see how this could be the issue though, especially since this was all delayed for me. I'm really in despair and don't know what to do. Before you ask; yes, I did everything you ask everybody else in the thread, because I went through it all and followed all the steps before commenting here. 

I also checked out what Mike and Anubhav wrote in the thread you linked and I can't find the files they reference to change. Any help to resolve this is greatly appreciated - I've spent a lot of time on this and have tight deadlines to meet. This really is the worst time this could have happened. 

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Explorer ,
Aug 06, 2024 Aug 06, 2024

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I'm having this same issue right now. I have 128gb of ram, 8tb of storage... m3 max pro... adobe needs to fix this bs. I think adobe products still run on rosetta... this is the most frustrating, insensible crap I have ever experienced. hoping updating to the latest OS works for me even though it didn't seem to work for you. 😭😭😭

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Community Expert ,
Aug 06, 2024 Aug 06, 2024

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@zorrillamonsoon  schrieb:

I'm having this same issue right now. I have 128gb of ram, 8tb of storage... m3 max pro... adobe needs to fix this bs. I think adobe products still run on rosetta... this is the most frustrating, insensible crap I have ever experienced. hoping updating to the latest OS works for me even though it didn't seem to work for you. 😭😭😭


 

Did you recently install or update one of the Adobe Beta apps? If so, can you try and uninstall it?

If not: can you try and reset the preferences?

If that does not help, unfortunately you need to uninstall, run the Adobe Cleaner tool and reinstall. That helped a couple of people today.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If you have custom brushes etc, first  bring them into a safe and dry place. They can be found in these locations:  https://www.vektorgarten.de/illustrator-settings.html 

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Community Beginner ,
Aug 06, 2024 Aug 06, 2024

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Same. 2023 MacBook Pro, M2 chip, 16gb memory, running Sonoma 14.6. Illustrator freezes upon launch when reaching different stages of initialization. Maddening.

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New Here ,
Aug 07, 2024 Aug 07, 2024

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Finally I was able to open by removing all BETA apps, I had After Effects & Media Encoder beta. then I also installed Illustrator beta when Illustrator 2024 was not working and tried opening but it would get stuck at initialization and not launch (Same as Illustrator 2024). Finally after removing all BETA applications Illustrator 2024 launched. Phew

 

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New Here ,
Aug 07, 2024 Aug 07, 2024

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Thanks a lot, that works here also!!!! Thanks!!!

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Explorer ,
Aug 07, 2024 Aug 07, 2024

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Jesus Christ Adobe.... This comment needs to be pinned.

 

I had the same exact issue but on Windows, and it also happened to Photoshop. I had AE Beta installed and after removing it the problem is fixed.

 

Also somehow, AE and PR worked fine... 

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New Here ,
Aug 09, 2024 Aug 09, 2024

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removing the Beta apps did the magic - WELL DONE - PROBLEM FIX

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New Here ,
Aug 07, 2024 Aug 07, 2024

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Tried just about everything before finding this comment. Uninstalling Media Encoder Beta was finally what worked.

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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THIS WORKED!!!!! Uninstall those Beta software and it should work.
Thanks for all the suggestions and helpful comments community 😄

 

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New Here ,
Aug 07, 2024 Aug 07, 2024

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It works. Unbelivable.
Where is your cape?
Adobe, this guy should recive free lifetime access to your products.

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New Here ,
Aug 07, 2024 Aug 07, 2024

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I had the same issue, tried everything until this solution right here fixed it all. I removed the beta apps and that was it. Thanks a lot for sharing!

 

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New Here ,
Aug 07, 2024 Aug 07, 2024

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Success here also. I am never insalling Beta apps again.

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New Here ,
Aug 08, 2024 Aug 08, 2024

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After hours of trying to resolve this bizzare issue, this solution worked!! Thank god

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Worked for me thank you so much!

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New Here ,
Aug 09, 2024 Aug 09, 2024

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Absolutely saved me.  Thankyou!  Indesign, Illustrator and Photoshop were dead on my 32Gb M1 Max.   I had Premiere Pro and Adobe After Effects and Media Encoder Beta apps.   REMOVED them (even though they were the only ones that were working) and now Photoshop and everything else works! 

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New Here ,
Aug 09, 2024 Aug 09, 2024

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Removing ALL Beta versions including Media Encoder also worked for me. Thankfully did this before using the nuclear option. 

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Explorer ,
Aug 11, 2024 Aug 11, 2024

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Removing all Beta Apps worked. M2 Max Studio, AI would not load, uninstalled, reinstalled, tried older versions...finally found this comment. I could have lost a client.

 

Thanks for NOTHING ADOBE! Infinity be lookin Really Good these days! 

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New Here ,
Aug 11, 2024 Aug 11, 2024

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Thank you so much! I was on the verge of despair since yesterday! I've been trying everything for two days—installing, uninstalling, deleting preferences, and so on. Nothing worked. I'm so relieved that it finally worked now!

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