Illustrator Mac 2024 freezes on launch, won't start

[tunghoy]

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

• Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
• Used the Cleanup tool to remove Illustrator and CC desktop
• Deleted font cache using Terminal
• No 3rd party plugins or anything else to remove, no scripts to launch
• Removed Illustrator caches
• Removed beta version
• Rebooted several times

System info:

• M2 with 16 gb
• Sonoma 14.4.1
• System Monitor shows 9 gb free before trying to launch
• Monitor shows 12 gb used when launch attempt is in progress
• 95 gb disk available, trash is empty, iCloud is nearly full
• Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

[haneadino]

Thank you so much @Monika Gause . Could you please let me know how I do all these things? - what is Adobe Cleaner tool? 

[Monika Gause]

To check for the beta apps, go into your application folder.

You can also open the Creative Cloud app and see a list of what's installed. you should be able to uninstall the betas via the Creative Cloud app.

Or look into the application folder and then into the respective app folder - there should be an uninstaller.

The cleaner tool is here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have custom brushes or other stuff, here's where to find them. Get them out of there into a safe place before uninstalling: https://www.vektorgarten.de/illustrator-settings.html 

[haneadino]

Please, sorry! I don't know what to do?

Again today: No Illustrator works ??

I'm on vacation, - and I have millions of file. So I can't take a copy of everything? - But I have to use Illustrator today!! Can you please help?

I have only used Photoshop Beta apps, - and it works a lot better that Phoposhop 25.11. So why shall I uninstall it? every Photoshop file I have done since Photoshop Beta came out, I have use this Photoshop beta version .

I have no custom brushes.

But why are you putting Beta versions on my Adobe Create Cloud ?? - and then I shall not  use them? - it makes no sense?

[Anubhav M]

Hello @haneadino,

We understand that encountering technical issues can be frustrating. Kindly try the following steps to remove the Beta apps and check if they help:

- Open Creative Cloud
- Navigate to the Apps pane, and then select the option for Beta apps

- Now, click on the 3 dots button next to Open and choose Uninstall to remove all Beta apps installed on your computer.


Looking forward to hearing from you.

Thanks,

Anubhav

[haneadino]

I have all theses beta versions. Shall every version be removed? But why have you put it there? (I mean Adobe)

[Anshul_Saini]

Hi @haneadino,

Based on your screenshot, it looks like you have the Photoshop Beta installed. The other Beta seems to be uninstalled, so you don’t need to worry about it.

Please try uninstalling Photoshop Beta and then attempting to relaunch Illustrator and other apps. This should help resolve the issue. Once you've done that, let us know how it goes, and we can assist further if needed.

I know this has been frustrating, but we’re here to help you get back on track!

Best,

Anshul Saini

[Daeho39066920izbn]

저와 같은 증상이네요 저도 오늘 아무 일도 못하고 있어요  해결이 안되네요 계속 ㅠㅠ

[Anshul_Saini]

Hi @Daeho39066920izbn,

I'm sorry to hear about the trouble you're experiencing. I'd like to confirm this a ongoing issue for a couple of days. Other users have reported a similar issue, and we have found that completely reinstalling all beta applications helps resolve it. If that doesn't help, please try the following steps and let us know your observations:

- Close all Adobe applications. - Remove all CC apps using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68

- Reinstall Illustrator using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC

- Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Best,

Anshul Saini

[haneadino]

 - I can't figure all this out!

why can't you get hold of a specialist from Adobe, so they can do this for us?

I am not such a specialist to do all this. 

[Monika Gause]

Can you check your application folder whether you have any betas installed?

[Anubhav M]

Hello @haneadino,

Thanks for sharing the details. Kindly try using the Creative Cloud Cleaner Tool to remove the apps and let us know if it helps. Steps are shared here: (https://adobe.ly/3LZ1RCO).

Looking forward to hearing from you.

Thanks,

Anubhav

[haneadino]

I have get help from an Adobe agent. It was exelent!! - a very good job!! Thank you Adobe agent

I could not have done this by my own.

[iammikedeleon]

I tried uninstalling and reinstalling apps, but still, when I open them they consume too much memory and get stuck. I even restarted the Mac (Running M1 Max 32GB 1tB  - remaining 400 GB) I need help on what to do. I have pending projects that are due soon. I even updated to the latest Mac OS (

Version 14.6 (23G80).

[creative explorer]

@iammikedeleon not enough RAM....with Generative AI in many of the applications, those are huge RAM sucking apps. So, quit the one s you don't need, and you should be fine...and if you have music or video streaming in the background too!

[Ton Frederiks]

not enough RAM....

By @creative explorer

32GB?

[Anubhav M]

Hello @iammikedeleon,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M]

Hello @iammikedeleon,

I hope the problem is resolved by now. 

Thanks for sharing the details. If not, kindly try the following steps and check if they help:

• Close all Adobe applications
• Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3LZDS68)
• Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/3LX80PC)
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

You are just opening them and they do this? 

But even when there are projects open, they shouldn't do that.

Having too many apps open will slow you down, but they shouldn't freeze. I'm having those open sometimes for days (but also I'm not running Sonoma).

Are you running any Window manager in your system? Or a clipboard manager?

Do you have a lot of fonts installed? Third party plugins in any of the apps?

Have you experienced any issues with files you have in Creative Cloud lately?

Have you experienced any other issues that could point to a cause?

[Adharazivid]

how can i fix this problem " Illustrator and photoshop Won't Open (Stuck on Initializing plugins ) but Pr and lightroom are ok" I am using MacBook pro 13 .

 

[Monika Gause]

Do you have any Adobe beta app installed? If so, try and uninstall it. Then reboot.

[Anubhav M]

Hello @Adharazivid,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3WXFzaE)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3WUQthw) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

[kroseler1]

I am seeing the same thing with Illustrator. We have removed 28.6, rebooted and installed 28.5 from the Creative Cloud app and no change. Has anyone got this work as of yet?

[Anubhav M]

Hello @kroseler1,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4fDWzKo)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/46CJehr) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

[kroseler1]

Howdy,

 Turns out there was a beta app installed, a sneaky end user... we removed this and she is now good to go. Thank you for the help.

[gad282551838cmx]