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cat_in_orbit
Participant
November 5, 2017
Question

Illustrator not opening, after windows update

  • November 5, 2017
  • 2 replies
  • 3077 views

Hello

I have one of the latest DELL Inspiron laptops.

I was working in an adobe illustrator file and I left for a few minutes. When I returned, Microsoft updates had highjacked my machine and doing its own thing.

after the updates were finished and my laptop restarted, I tried to open Illustrator again. it kept getting hung on initializing plug ins. I stopped it a few times with task manager, and still the same. I de-installed Illustrator 2018, and re-installed, the same thing. every time I try to open illustrator in stops trying to initialize plug ins.

I suspect some Microsoft update is seriously affecting my Illustrator. I also have Photoshop, absolutely no problems with Photoshop, opens ands saves fine. Creative cloud works fine too.

Any help would be appreciated.

Thank you

    This topic has been closed for replies.

    2 replies

    C
    cat_in_orbitAuthor
    Participant
    November 10, 2017

    This issue is resolved.

    I had a great one hour and 38 minute help session with the very helpful and patient Darakshan Khan.

    She managed to solve a very complex situation with multiple conflicts. Now my Adobe Illustator runs fast and with no glitches.

    Thank you so much Darakshan

    George Drivakos

    A
    anniem43017350
    Participant
    January 22, 2018

    I have the same major problem. Only thing is that this is my only way to put bread on my table. I work with illustrator daily and it has stopped working since the wonderful update of Windows 10 that crashes my computer EVERYTIME. When I called twice microsoft (in French) the man who answered my called hung up on me when I said I could no longer print. I called back, he was extremely arrogant and told me that wasn't him I talked to (i was super polite) then he put me on hold and never came back to the phone. There is no way to report such employees as it is impossible to get the line and when you do they hang up on you. That being said, ILLUSTRATOR is crashing and I lost all of my files that I had just created after waiting 30 minutes for illustrator to open. Don't know what to do ????? Any phone number or place I can refer to ?

    Thanks so much to anyone who has a suggestion.

    Annie

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 22, 2018

    anniem43017350  schrieb

    I have the same major problem. Only thing is that this is my only way to put bread on my table. I work with illustrator daily and it has stopped working since the wonderful update of Windows 10 that crashes my computer EVERYTIME.

    Which version of Illustrator?

    moagarwa
    Adobe Employee
    moagarwa
    Adobe Employee
    November 6, 2017

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,

    Mohit Agarwal | Lead Software Engineer – Illustrator

    C
    cat_in_orbitAuthor
    Participant
    November 6, 2017

    Yes please, do look into my machine. how do we proceed?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 6, 2017

    One warning note... Adobe does NOT use Skype, so of someone sends you a message claiming to be with Adobe and asking for your Skype address... it is a scammer

    Use the link in the message from moagarwa

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