Illustrator not responding after updating to macOS Monterey 12.3.1

Forum|Forum|3 years ago
April 26, 2022
2 replies
1255 views

Adobe illustrator is not responding after updating to macOS Monterey 12.3.1. I tried uninstalling and installing illustrator but still didn't work. I also tried to use older version but same issue. Illustrator is not responding at all. I cannot open a file and even create a new file.

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Correct answer lamprelleIT

Guys,

Thank you for your support. I tried to reboot my system in safemode, open Illustrator and it surprisingly works. Then, restart the system in normal mode and now works.

Thanks again! 🙂

marliton

Community Expert

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

Al so, you can try this utility: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Marlon Ceballos

lamprelleITAuthorCorrect answer

Participant

Guys,

Thank you for your support. I tried to reboot my system in safemode, open Illustrator and it surprisingly works. Then, restart the system in normal mode and now works.

Thanks again! 🙂

Ged_Traynor

Community Expert

Moving thread to the Illustrator forum from Using the Community

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